MoonsideReviews of moonside.design

Nothing but lies from this company. After many emails concerning my Halo Lamp and my Two Star Bulbs on when they will be shipping. Got lots of re-assurance email replies from Moonside but after placing my orders in February 2025 and now being June 8/2025 and still have nothing to show for the money that they billed my VISA Card for. Do yourself a huge favour and stay away from these crooks. I will be submitting my issue with VISA but have very little hope in getting my money back or the products that I purchased from them in good faith.

The halo lamp is amazing, absolutely worth a lengthy wait and also having to hassle Moonside customer services to actually remember my pre-order from March and send it to me 🤪

I had originally given Moonside a one-star review here, after they failed to ship me my Neon Crystal Cube within the time expected or give me updated tracking information. I actually had PayPal refund my money. Then, to my amazement, the package just arrived -- about two months after my order. I have asked the company to recharge my purchase price since they did, finally, deliver. The Neon Crystal Cube is beautiful and lives up to its billing. So I give Moonside a thumbs-up, but beware that shipment from their Chinese facilities can take months...

Moonside is a scam. I didn't receive the product, and there are many buyers in the same situation. They only give generic answers with no solutions.

I have finally come to the conclusion that this company is defrauding ALL of its customers. Continual promises that they will ship the products we all paid for. In essence, they are only out to take people's money with no intention to actually ship any of the perks or products to anyone. Literally, hundreds of people have been strung along for upwards of 4-5 months. Being told over and over that their promised product is "processing." Even providing tracking numbers that go nowhere. This is a very bad look for Indiegogo, allowing Moonside to continue taking money and promoting its products after knowing that Moonside is defrauding its customers. I am now hesitant to ever back another campaign on the website.

I was foolish enough to back their project on Indiegogo. No updates, empty promises, false tracking number and obviously no product received. At the same time they have the audacity to launch another new product on the website (regardless of the fact that they are not able to fulfill what they promised to backers) and to start offering the very same, backed product directly from the website practically cheaper than what backers had to pay. Don't take my word, I recommend checking the Indiegogo Moonside Star Bulb discussion section. Just stay away from them.

They never sent the item. It has been over a year. They gave a false tracking number and then send cut and paste emails when asked for updates. I asked for a refund and they went silent. Very much a scam.

Ordered MagLight on Kickstarter 4th October 2023. Last update about "logistical problems" was Feb 2024. Still not tracking or delivery. Received an email with the usual - "The logistical issues which previously impacted our ability to update you have been resolved. We are now in the process of shipping orders sequentially, and your MagLight will be dispatched shortly. We will update you with the tracking information once your package is on its way Blah, blah, blah.