MoonsideReviews of moonside.design

Very conflicted on this review. A month ago it would have been 4 stars. I have 3 of their lights now, they were running a promo where if you spent a certain amount you would get a free light. I ordered Halo and Planet and chose the “one” lamp for free. It took a lot of back and forth emails and a PayPal dispute but slowly my items started arriving and unfortunately I love them. They all shipped separately and it definitely shouldn’t have taken 4-5 months to receive all the lamps. I had to send multiple emails and kept getting reply’s like they are telling their shipping company to hurry etc. I finally gave up and not long after the PayPal dispute they finally got things moving. None of them were able to be connected via wifi but I wasn’t sure if that was my issue or not. I have been able to control them all by Bluetooth with no issue until last month. My halo stopped being able to be controlled via Bluetooth. I have sent 4 emails about the situation and yet to get a reply. I have also reached out on social media and nothing. I have mine mounted on the wall in a bit of a hard to reach spot and it’s annoying having to constantly turn it on and off with the controller, I don’t even bother trying to change the colours. They used to be ok with responding to emails but seem to be ignoring me now. They also said Apple home integration would be in the first part of the year but still yet to hear anything about that. I ordered an Aurora clock after I got all my lamps and loved them so much. Who even knows when and if I will recieve it. I was so excited about this company and do genuinely love all the lights I have, it’s just a shame they take so long and it appears their customer service is now non existent. EDIT: Light started working as intended again on August 26th. However I am not updating my star rating since it appears they have stopped responding to all customer service and it seems the company is no longer active on social media. I still am awaiting my Aurora clock which i suspect won’t arrive. Shame since I do really like the 3 lights I have.

I thought it was a scam because I didn't receive any order update for 3 weeks after it said it shipped. I finally received the lamp after 6 weeks.

Loved it in the beginning... Have had this for a few months now. In the beginning it did connect to my wifi, now it doesn't at all. It stays on connected/green status and then never connects. Only can use it through Bluetooth now. It shouldn't say it has wifi when it doesn't work

Ich habe mir am 09.07.2022 das doppel-Pack Moonside Neon Lighthouse von der Website gekauft. Leider habe ich kein Update nach der bestätigungs-E-Mail von Moonside bekommen. Am 30.07.2022 habe ich dann beim Support angefragt weil sich der Status nicht aktualisiert hat. Einen Tag später habe ich eine Rückmeldung bekommen und zwei Wochen später sind dann auch beide Lampen unbeschädigt angekommen. Das Produkt selbst sieht sehr gut aus und die Bauqualität fühlt sich gut an. Auch nach mehr als einem Jahr hält die Lampe ohne irgendwelche Schäden oder neuen Problemen. Die beinhalteten Steckdosen-USB-Adapter summen mittlerweile lauter als meine anderen Stecker. Die Software ist leider sehr rudimentär und umständlich. Manchmal reagiert die Lampe nicht und man muss den Strom zur Lampe an- und ausschalten. Smart-Home soll scheinbar mit Google Home, IFTTT und Alexa funktionieren. Habe es leider mit keiner dieser "Integrationen" hinbekommen (bei beiden Lampen, welche mit WLAN verbunden sind). Auch eine "no-cloud" Lösung gibt es soweit ich weiß nicht. Falls man offline ist, gibt es keine Möglichkeit außer mit Bluetooth die Lampen mit Smart-Home oder dem Handy zu steuern (es gibt einen Schalter am Kabel direkt). Zu diesem Thema habe ich bereits zwei Mal den Support angeschrieben, habe aber (noch) keine Rückmeldung bekommen.