MoonsideMoonside Design - Smart Lighting Refined
Moonside (moonside.design) has 139 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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nobody
I bought halo lamp 3 months ago but never send it to me althought send it to many of infulencers for free. so I guess it's a some kind of scam and I highly recommend not to buy any of marchandises from the company. Please don't believe affiliate marketers who don't pay their own money and must praise the products just for their pocket money. And I also angry with staged reviews on this site. Don't cheat Moonside design! Edit:Finally I got the product so I added one star.
Giulio C.
It took one month and a half, many emails and a report to Paypal to get one order. I ordered a Moonside Hex on September 15th, the site said "8-11 business days". Shipment tracking was frozen for more than a month. After 4 emails with some apparently AI-generated replies, and above all a report to Paypal (I think that was what changed the situation) I finally received what I ordered on October 26th. I tried the product, it seems to be working fine. Wouldn't recommend overall for the terrible customer experience.
Sir B.
I ordered the Neon Hex which is an okayish product in comparison to products from big names like Nanoleaf or Govee. It took almost 2 month to arrive but that's no big deal for me since deliveries from China to european countries are often a little late. Quality wise it's a mixed bag. It doesn't look and feel SUPER cheap but some panels have slight scratches and the AC plug was dirty. The biggest problem is one panel that had a faulty LED right out the box. I contacted the customer service and never received an answer. Then I posted a complaint under an Instagram post. My post got deleted but they dm'd me and promised me a replacement. This was in January. I have not received anything. I double-checked but all I'm getting are automated responses that "team members will get back to me as soon as possible" Yeah. They don't. Every once in a while I check their Instagram and there are more people complaining but their comments also get deleted on a regular bases. I would not recommend ordering anything from Moonside design unless you REALLY like their products and are okay with quality issues and no customer support.
