MoonsideReviews of moonside.design

After waiting 6 months for my order (#9995), it arrived damaged. I provided video proof immediately, but they stopped responding entirely on July 17th. Save your money and shop elsewhere—they leave you high and dry once they have your money. Terrible communication and no accountability. I am still waiting for my full refund.

Ein Stern ist eigentlich noch zu viel! Die Ware habe ich nie erhalten und auf meine Nachrichten wird mittlerweile überhaupt nicht mehr reagiert. Absolut enttäuschend und alles andere als seriös. Von diesem Verkäufer kann ich nur abraten!

117 days without my order, unpaid promised compensation, and unanswered refund requests I have placed two orders with Moonside Design. My experience has involved a severely delayed first order, a written cashback promise that was never fulfilled, and a second order that still has not arrived nearly four months after I paid. Their handling of this has felt shady and completely unreliable. My first order, #10124, was placed on March 27, 2026, for an Aurora Clock costing $99.90. The order confirmation listed “Standard 7–10 business days” shipping. By April 17, I had neither the clock nor usable tracking information, so I contacted support and requested an explanation and compensation. On April 20, support explained that the clock was a preorder and that production was still being finalized. They also offered, in writing, “$10 cashback upon your signature” as compensation for the delay. Shipping messages followed on April 22 and 23, and the clock eventually arrived very late. I never received the promised $10 cashback. A company should not make a specific compensation promise and then leave the customer to chase it months later. On June 12, 2026, I placed a second order, #10598, containing another Aurora Clock and a Moonside Halo Lamp. The total was $179.80 after a checkout promotion. That promotion was labeled “Tiered Cart Discounts”; it was separate from the cashback promised for my earlier order. As of October 7, 2026—117 days after placing the second order—I have received neither item. I have also received no shipping confirmation or tracking information for that order. I cannot even establish whether it was dispatched. On October 2, I emailed support requesting cancellation and a full $179.80 refund for the missing order, payment of the earlier $10 cashback, and an explanation of what had happened. I included the order numbers, dates, amounts, and the previous cashback promise. After receiving no response, I followed up on October 6. I explicitly requested acknowledgment, confirmation of who was handling the case, and escalation to someone authorized to issue refunds. I asked for written resolution by October 9. As of October 7, neither email has received a response—not even an acknowledgment. There is no refund confirmation, no shipping update, and no explanation. They responded about my first delayed order in April, but communication has now stopped when I am trying to resolve the missing order and unfulfilled compensation. I also have unanswered questions about how the business presents its operations. Their Contact Us page lists a San Antonio, Texas business address, while another official contact page identifies RELABS TECHNOLOGY LIMITED at a Hong Kong address. Their support email described products being designed and manufactured by their own team in their studio. I asked them to clarify the legal seller, where the products are manufactured and assembled, and what work actually takes place in Texas. Those questions remain unanswered too. My complaint is straightforward: I paid for two items that have not arrived after 117 days, an earlier written cashback promise remains unfulfilled, and my requests for a refund are being ignored. I want the missing order refunded and the promised cashback paid. Based on these two experiences, I do not trust Moonside to deliver reliably or resolve problems responsibly. I would not order from them again.

Nach mehrfacher Nachfrage über Wochen habe ich dann endlich ein Tracking link bekommen. Die Ware kam total zerstört bei mir an ohne Funktion. Bei der Reklamation gab es am Ende keinen Kontakt mehr. Der Händler hat mir zwar einen Tracking Link geschickt, aber da hat sich seit 3 Monaten nichts mehr bewegt. Nach mehrfachen Nachfragen und Fristsetzung, kamen keine Antworten mehr vom Support. Paypal Fall wurde eröffnet.

Complete scam. Ordered something in April, not delivered until now. Not responding to emails. Complete scam website, do not fall for it. It seems that they have managed to send out a few orders so that some customers can provide a positive review and get this established as a legitimate business. That was the end of it.

When emailed in March, told me to be patient. It's August now. No response from them since. I've emailed support many times. No response. Terrible service. Wish I could give 0 stars. Lost 90 bucks.

Very conflicted on this review. A month ago it would have been 4 stars. I have 3 of their lights now, they were running a promo where if you spent a certain amount you would get a free light. I ordered Halo and Planet and chose the “one” lamp for free. It took a lot of back and forth emails and a PayPal dispute but slowly my items started arriving and unfortunately I love them. They all shipped separately and it definitely shouldn’t have taken 4-5 months to receive all the lamps. I had to send multiple emails and kept getting reply’s like they are telling their shipping company to hurry etc. I finally gave up and not long after the PayPal dispute they finally got things moving. None of them were able to be connected via wifi but I wasn’t sure if that was my issue or not. I have been able to control them all by Bluetooth with no issue until last month. My halo stopped being able to be controlled via Bluetooth. I have sent 4 emails about the situation and yet to get a reply. I have also reached out on social media and nothing. I have mine mounted on the wall in a bit of a hard to reach spot and it’s annoying having to constantly turn it on and off with the controller, I don’t even bother trying to change the colours. They used to be ok with responding to emails but seem to be ignoring me now. They also said Apple home integration would be in the first part of the year but still yet to hear anything about that. I ordered an Aurora clock after I got all my lamps and loved them so much. Who even knows when and if I will recieve it. I was so excited about this company and do genuinely love all the lights I have, it’s just a shame they take so long and it appears their customer service is now non existent. EDIT: Light started working as intended again on August 26th. However I am not updating my star rating since it appears they have stopped responding to all customer service and it seems the company is no longer active on social media. I still am awaiting my Aurora clock which i suspect won’t arrive. Shame since I do really like the 3 lights I have.

Thiefs, stole my money and havent sent anything