MoonsideReviews of moonside.design

Didn’t send the product, useless updates via email and declined to refund me. Opted for 3-5 working day shipping, still waiting over a month later with no product. They provide tracking number which has no update and is just a placeholder, looked through reviews and this is a common theme! Gone to my Bank to dispute the charge. Do not recommend to anyone to purchase anything from this store.

This company has failed to deliver on 2 orders which I made, since 2024 till date. They send out a fictitious tracking number upon your order and let it expire without sending out the products. This company is a scam. Please do not buy anything from them.

I have just received my 5th order from Moonside, the product is great!!! :) However, I must admit that the delivery was more than 2 months... So prepare with it...

Horrible experience buying from here. I made my purchase over 100 days ago and the shipping status hasn’t changed since day one. I’ve sent more than 20 emails/messages to the company and always received the same generic response with no solution. They even delete my comments about the order on Instagram.

DROP SHIPPING SCAM

Bestellung wurde nie versendet. ich habe eine bestellung abgegeben und mir wurde prompt ein tracking link mit den versandinformationen gesendet. leider hat sich in !!! 2 Monaten !!! nichts am status getan und die sendung wartet angeblich immer noch auf abholung. Klar wers glaubt. beim support wurde ich immer nur mit generischen antworten vertröstet dass sie ja alles in ihrer macht stehende tun würden blabla. ich habe jetzt angefordert dass sie mir mein geld zurück geben sollen. Mal schauen ob ich meine 100€ wieder bekomme.

Lamp never shipped. Ordered on 09.04.25 now its end of July. After my first request I got a shipping link. But the tracking info still says that the shipping label has been created, nothing has been shipped. Stay away!

Shipping may have taken a little longer than anticipated, but the lamp is beautiful and was worth the wait.