MoonsideReviews of moonside.design

After a month, nothing has arrived. They don't use any tracking on orders. When I asked for a refund they didn't agree (as the product was being shipped). When you get in contact with customer services they say they will get a tracking number ASAP, but then you hear nothing. Just avoid this company.

Holiday shipping was delayed, but customer service was top-notch and kept me updated. The lights are fantastic - easy to install, great app, and lovely colors. Worth the wait!

These living room lights are a breeze to set up! The app runs smoothly, with no glitches like my old smart lights. Might grab some for the bedroom too.

Shipping took a week but worth the wait. These lights transformed my apartment into a cozy haven. Connecting to Alexa via the app is a breeze.

The shipping was slower than Amazon, but totally worth it! Customer service kept me in the loop about delays. Super happy with my purchase!

Do not buy anything from this company Appalling customer service, unacceptable delays of product No delivery updates, well overdue for delivery, chase the company for an update on delivery, they advised shipping delays and working hard to resolve. Couple of weeks later still no delivery update, chased again and this time asked for 100% refund. They responded by advising the item has now shipped and therefore no refund is allowed as per their terms and conditions At point of writing this review, no product, no refund and useless customer service Don’t waste your money

Scam. Do not buy

I ordered a a few Moonside Hex in July 2024. Till this day 14 October 2024 I have not received anything. The reply AI generated message keep telling me that it's on it's way. This is the second package that they are sending as they say cause the first one was lost but I think they are lying to play for time... DO NOT BUY FROM THIS COMPANY. You may got a package one time quickly but the next you may not be so lucky. My package was $99 and I can't seem to get a hold of someone for a refund!!!