MoonsideReviews of moonside.design

I ordered a (halo) lamp from their webshop on June 4th. I emailed them on June 16th, since I havent heard anything since the 4th. They said it was a pre-order so I'd have to wait, but got shipment notification 2 days after that email - on the 18th of June. The shipment website said they received the parcel information. But then it went dark. The shipment status did not change for 2 weeks and I decided to contact them again. I received a reply that they were having troubles with the shipment company and that they are working hard to resolve that issue. However, after another 2 weeks I still havent heard anything back, so I reached out again. This time I got nearly the same dull email back. That's probably 70 euros down the drain. So, BE WARNED.

Never received my order twice. Filed dispute with bank after a month.

Ordered their indiegogo campaign from december 2024, no items received until now, with generic automated (probably AI written) replies whenever I asked for updates. DO NOT ORDER FROM THIS COMPANY. SCAMMERS!!

The customer svc has been very slow in their response. The parcel tracking page hasn’t gotten any logistically progress for more than 10 days. Strongly warn everyone form getting lamps from them

I bought halo lamp 3 months ago but never send it to me althought send it to many of infulencers for free. so I guess it's a some kind of scam and I highly recommend not to buy any of marchandises from the company. Please don't believe affiliate marketers who don't pay their own money and must praise the products just for their pocket money. And I also angry with staged reviews on this site. Don't cheat Moonside design! Edit:Finally I got the product so I added one star.

Ordered the Halo lamp. They are advertising a 1 week shipping. Waited 3 months. Contacted support several times. It never arrived. That's a scam. If you still wanna try it. Use Paypal.

I backed MoonSide’s MagLight project on Kickstarter in 2023, with an estimated delivery date by the end of that year. While I received a tracking number in November 2023, there were no further updates and minimal communication from the company despite multiple inquiries. Each response I received repeated the same vague explanation about “shipping issues.” Eventually, I received my MagLight in November 2024—a full year late. Unfortunately, the unit was faulty and would not charge, rendering it completely unusable. I contacted MoonSide in December 2024, and after persistent follow-up, they agreed to send a replacement in January 2025. However, as of June 2025, I have still not received the replacement, despite numerous follow-ups and repeated empty promises. I’m not alone—many other backers on Kickstarter are still waiting for their MagLight units. This has been an incredibly frustrating experience, and I cannot recommend MoonSide. Their handling of this campaign shows a serious lack of accountability and customer support. Proceed with caution or avoid entirely.

I previously ordered products via Indiegogo and my order was fulfilled without issue. Ordering directly from Moonside means that you are unlikely to ever see a product or receive a refund. I ordered products on the 13th March and had not received anything by 15th of May when I contacted them, asking for either the order to be expedited or a full refund. On the 19th May I received a tracking number. This number has not updated in 29 days. The only information for the tracking number provided is: 2025-05-19 15:08 Parcel information received June - Contacted moonside. Informed them that chargeback would be taking place. Received the following message next day. We wanted to inform you that your shipment is currently in transit and on its way to you. We sincerely apologize for the delay and any inconvenience this may have caused. As a token of our appreciation for your patience and understanding, we’d like to offer you an additional 10% refund once your shipment has been delivered and signed for. Opened case with bank. 4 days later received "temporary" refund. 15th July. Tracking information still not updated despite my "shipment" being in transit.