Micro CenterReviews of microcenter.com

Ah Micro Center. What would this world be like without you? Truly a one stop shop for all your computer needs. You cannot call yourself a computer geek if you've never been to Micro Center. In one isle you've got all the raspberry pie attachments you could dream of, in the next, you have graphics cards (ope, not right now I guess). I've never actually bought anything at Micro Center but when my friends and I play hooky from school, we always end up at Micro Center. If you have one in your area, it's worth a visit. If you don't, it's a worthy addition to a vacation.

The DIY staff at the Columbus, Ohio location have really gone downhill. Not only was one of them using profanity, but they actually talked me out of shopping there. Too bad. I've been a loyal customer since the 80's, but not anymore. I guess I'll have to give more of my money to the Bezos monster.... really heartbreaking. I used to love that place.

I went to the Micro Center in Dallas looking for a multimedia monitor. After being forced to stand around waiting for someone to call my number I told the salesman that I was looking for a 24" Multimedia Monitor with a mic and camera. He then told me that I would have to buy a completely new computer to get one. Their cheapest multimedia computer was almost a thousand dollars. He stated that they did not sell them because there was no demand for them. I have a 5 year old Dell PC on my desk that has a mic and a camera in it. I use it for watching movies at night. The processor is too slow to use it for work during the day. I'm not sure that I buy the excuse that there is no demand for them. I then stated to him that Micro Center must not be aware of how many kids are having to do their school work on a computer through ZOOM which would require a multimedia monitor. NO wonder Micro Center has such a negative rating. They are like a lot of companies. They stock what they think customers should want. Not what they are actually looking for. I guess that it has not dawned on them yet that business people are doing more and more Zoom meetings that will require a multimedia monitor. A large percentage of people are now working out of their homes on a permanent basis. This will also require a multimedia monitor. If they have a clone computer they like. All they will need is a multimedia monitor to be up to date. While I was standing around waiting to be waited on. I heard sales people tell two other customers the exact same thing about different products. I am referring to Micro not carrying something that a customer was looking for. I ended up having to buy one off of Amazon even though I really did not want to. But I got a name brand monitor for less than $300.00.

Must leave laptop for two weeks while on warranty to look at it. Then more time up to two more weeks to wait for part that is know , buzzing speaker. External hardware plug adaptor would have been left with laptop for two weeks then sent to asus for warranty repair. Extended warranty $350.00 is scam. Ex customer now, after 32 years.

This place (Chicago location) has the absolute worst service & repair I have ever seen. I got a PC custom built in June 2020 and bought the insurance plan for 2 years with it, so once the GPU started acting up, I brought it in. I was told it would take 3 weeks for it to even be looked at and then after multiple times of frustration trying to contact and not being able to get through, I was told that it would take an additional 3 weeks because of trying to find a GPU. After more complaining, an employee named Jared was able to look at the PC and cleaned it and called me to tell me that my rabbit fur was the issue causing the crashes and that after cleaning it hadn't been crashing for an hour. After I went home, shortly after turning my PC on and using it for a while I got the same error that I had been getting before. I went to investigate in windows error reporting only to see that it had in fact crashed 4 times during that hour, one of which happened while I was on the phone with the employee. Gerry called me at 6:17 pm and the error I attached with a screenshot happened at literally 6:18pm while I was on the phone with him. Not only that, Jared tried extremely hard to upsell me an antivirus program I wouldn't need for $100 as well as told me I should pay $300 to have them install more fans since it was running hot. If the fan number was going to be an issue, why wasn't I told this when I got the PC built in June 2020? I ended up having to pay $30 and the uber ride there and back for them to clean my PC and still have the same error I was having before. None of this makes sense and just seems like a cash grab, and at the end of the day I still have a broken PC that has a crashing GPU after waiting more than a month just to get it examined. I will change this review based on how this problem gets resolved as I have yet to bring my PC back in, although to be honest I'm not really looking forward to bringing it back in if the employees won't even look at the windows error logs to see if problems are occurring. I came to MicroCenter because I was told that they were kind and were good with repairs, but this MicroCenter must not be like the others because I have only encountered rude employees and long waits from this location. I can't believe the sign in the back says repairs will take 3-5 days yet I had to wait over a month. I tried to be understanding but I still have a broken PC after a month and now I'm probably looking at another long wait time for my PC. I really hope that Microcenter can sort this solution with me because I want to believe what my friends said, but this hasn't been the case so far. UPDATE: I got a message from Gerry telling me that the crashes are being caused from bad airlfow and is still trying to upsell me fans and a fan installation service for 300 DOLLARS. If airflow is such a problem then why did it run 9 months without issue? If this case in particular has bad airflow why was I not notified this when I purchased from Microcenter? Why was I not told to add fans when I first built the PC? Why is my part not being exchanged without questions when I have an insurance plan with the custom build? UPDATE 2: Store has agreed to swap out card with an RTX 3070 as soon as they receive one in a shipment. Will update again after everything is finished. UPDATE 3: RTX 3070 is now in my system and they installed it as soon as they got it. I am glad that I was able to work this out with them and that they were patient while I talked this out with them.

Micro Center has a lot of products in their stores. But be prepared to pay full retail and no discounts. If you need a computer part today, chances are they have it.

I have gone 3 different times and made the line outside to get a graphic card. The worst part about it is that when you try and get help or details from an associate you get the "I dont know, just come stand on line at 4am, ect". How is it that you cant give me any more information then that. Really bad business practice

Gave them one star because there is no zero. AWFUL, AWFUL, experience. Bought a monitor for my son’s B-day and when I got home , the monitor was a used one, got back to the store right away and they didn’t want to exchange it. Totally disrespectful, even insinuating I brought something used!! Long story short I left the store and left the monitor with them , 5 min later they called and said they were going to replace it, I just accepted bc it was late and it was my son’s present, but I will never ever set a foot with those scammers, please beware when you buy there!!! To MC top Management: you must have an inside Mafia working there, put more controls in place. I literally took the “sealed” box from the shop floor and got a used monitor in pretty awful shape. And the way the managers I spoke to tried to handle this case leads me to think they are part of all that. They wanted me to go back home with the used equipment for which 20 min ago I had paid full price, it is just unbelievable.