Micro CenterReviews of microcenter.com

This place is a joke if you don't live local. They only have 2 shippable CPUs under $400 and neither of them are compatible with any of their motherboards that can be shipped. Makes no sense that a limited amount of items are shippable when all the components are within your location. You are losing all of your non-local, potential business simply because you won't ship all of your compatible components.

Simply put, the WORST experience in buying a PC I have ever had. The store clerk, Joseph Thon, was rude, dismissive and aggressively tried to push parts on me saying they were "the last ones they had in stock". Numerous times during our conversation, he just walked off and acted like he had better things to do with his day than discuss the purchase of a PC with me. He did not seem to have any other customers or phone calls to attend to. It felt like this was pushing me through every decision to be made. When picking out a case for the computer, Mr. Thon pointed at one and said "just take it already". I was honestly on the verge of walking out but was eager to replace my computer since it had just died that day and I work from home. It was a mistake. Upon taking the PC home I found that the hard drive I bought was not correctly installed in order to be identified by the OS and there was less RAM than I paid for installed in the machine. Later, I discovered that the fans on my GPU were not properly set up after the PC overheated because they were set to remain off until the PC reached more than 60 degrees Celsius. The computer is still under warranty but I absolutely do not trust them enough to seek them out for any reason ever again. I would sooner see that store burned to the ground than return even for a refund. I have since talked to several other patrons of this location. They told me they experienced similar dismissive attitudes and felt rushed buying other products (headphones, etc) from employees at this Micro Center. The Micro Center at 1957 E. Joppa Road in Parkville, Maryland seems to operate like a shady used car salesman. They know they have something you want and they take pride in abusing their customer base through underhanded and aggressive salesmanship. One star is frankly too many for this terrible establishment. Potential buyer BEWARE!

I brought a laptop in for repair, as directed by the manufacturer. I was told there was nothing wrong with the laptop. When I was requesting that they follow a procedure to replicate the problem, the employee became ignorant and rude to me. I have spent a lot of money at Microcenter. They obviously don't want my business anymore.

They have everything! Went into a couple of their stores. Always fun to browse what they have. So many tech items. Lot of fun.

Bought a prebuilt PC from them since video cards were out of stock. They only had an open box prebuilt so i took that. After a week of using it i noticed it kept turning off randomly so i brought it in for service. After two weeks went by I asked for an update and was told a manager would contact me, they never did. 24 days after it was checked in the called to ask my password to get into the computer. All they did was reinstall windows which didn't fix the probelm at all. I contacted them again to request to retrun it, and they told me a manager would contact me. no manager contacted me ever. Now im stuck with faulty hardware and no way of getting my money back. Great waste of $2000

Purchased a few items from the Yonkers location , a tv as well. Hired someone to install the tv and everything, meaning cost of tv and installation. Before even opening the box, the handyman noticed something as wrong. He asked if I should still mount it, all while being on the phone with customer service. I told him to go ahead, thinking it’s okay because there wasn’t a “Yellow Sticker” on the box, I’m assuming that means it’s damaged or maybe open box. He goes to mount it successfully, and upon plugging it in we see THE ENTIRE TOP OF THE SCREEN IS BROKEN. There’s a huge crack in the corner of the screen that results in the rest being damaged. I return to the store with the broken tv repackaged, to be greeted by very sluggish and off putting workers. I was directed to customer service without being offered a cart or anything (I’m carrying a 55” TV). When I got there, the tv was examined over 10 times to find out that the serial number on the tv inside the box did not even match the serial number on the box itself. They basically accused us of replacing he TV in a DAY. After paying over 700$. The other workers started being rude, the Manager ERIC started yelling at myself and my sons, and another nice manager, CHARLENE heard us and took me away and helped me with such grace and class and patience. I left satisfied because of CHARLENE, but the REST of the workers, JASON, an Asian worker and ERIC, and a black woman with Leia buns, they all need to be fired. It’s not good having two stars on the INTERNET, and then providing ONE STAR service. It’s not cool at all.

this is my absolute favorite store, i mainly go to the BYO pc section in the back and the staff have always been very patient and kind when helping me buy parts to build a gaming pc. i went to the paterson store with no idea what i was doing about a year and a half ago, and at this point i know more about building pc’s than most people. that's strictly due to the help of the specialists at the three micro center locations i’ve been to (queens, brooklyn, nj), who are still light years ahead of me. the BYO staff at each of the stores i’ve visited have been equally professional, easy to talk to, and willing to spend as much time as needed to answer my questions— even going so far as to look up videos on youtube to help me better understand what they were talking about. i usually buy the protection plans as well, and i have never had an issue going in for help with a product or trying to return something within the 15- or 30-day window. i’ve had pickup orders placed online partially or fully refunded because of low inventory, and i know that the gpu situation is an absolute nightmare wherever you go, but i wouldn’t shop anywhere else. i’ve tried b&h and adorama in manhattan and i’ve ordered parts from newegg, but mc is in a league of its own when it comes to after-purchase customer service. i’ll shop here any chance i can get, if for no other reason than the incredible resource that is the BYO staff.

they are scalping pc parts.......are you joking, i remember when they would only sell one gpu per person, now its all the gpus to scammers and now they themselves are scalping, dumpster fires