MetroPCSReviews of metropcs.com

So many negative and ignorant comments. I am the GM of all MetroPCS Authorized Dealer locations in Abilene, TX. All three of mine stay in the Top 5 stores in West Texas out of 54. I do want to clear up a few things from what I have read: 1. There was/still is an issue with the Allocation Warehouses that dealers NATIONWIDE receive their devices from. The warehouse relocation began about the first week in April. So know that it was and still is affecting us here in Texas, also, and that the Reps you spoke to were actually being honest. I'm sorry all that is such an inconvenience. 2. Yes, you can only request 2 - 48 hour extensions every month AFTER your service has been suspended. Why? You ask. Simply because MetroPCS is a PREPAID service. You pay for service 30 days in advance. Your phone becomes suspended when that 30 days is up because that is what you paid for. The extensions you receive are a "gracious favor" they provide, even though the service you receive those day are not paid for yet. 3. There are many MetroPCS Customer Care call centers around the world. There are some in OHIO, VIRGINIA, AND TEXAS (just to name a few). THEY ARE NOT JUST IN FOREIGN COUNTRIES. It's random who you get connected to. Stop being so rude and ignorant. Hear them out, and let them help you. They are ALL trained the exact same way, and everyone is human and makes mistakes at home and YES... at work, too, just like you. 4. Let the reps do their jobs. As adults, we should all know by now, that there isn't one thing in the world that is 100% free. Which brings ups back to the PREPAID subject. You will get a free device is you are eligible to, but will be paying to your 30 days, activations, and tax at the time of the service becoming active. IF YOU ARE STARTING SERVICE AND QUESTION THE TOTAL, HAVE THE REP EXPLAIN THE CHARGES, DONT HAND THEM MONEY, LEAVE THE STORE, AND ASK WHY 3 OR 5 DAYS LATER. 5. ALL PROMOTIONS ARE FOR A LIMITED TIME! TAKE ADVANTAGE OF THEM WHILE THEY ARE AVAILABLE. 6. Your locate MetroPCS Authorized Dealer locations around any one of you should be able to help you in anyway possible when it comes to your MOBILE needs, and if they aren't, they do deserve to be put on blast. I hope this clears up some things for everyone. I wish you all lived near my stores so I could make everything right for y'all. I'm sorry some you had negative experiences. Maybe one day you will try MetroPCS again!

Horrible horrible just flat out horrible I should have never switched from TMobile. I called Metro PCS to see if they could help me because I needed a few more days to pay my bill and each time they told me that they could only give me 2 48hoir extensions and after that the system wouldn't grant anything else I asked instead of giving me those 2 extensions just give me until the 11th and they said they couldn't do that they continu d to say that my services would have to be suspended for me to get any type of help I can't understand why should it get to that point if I'm coming to you it would be so much more helpful to fix the problem instead of allowing it to get disconnected. I've been with Metro PCS for quit sometime and I disagree with this method period

Customer Service is horrible, agents very much untrained, and conceded, very difficult to deal with customer service, Tech support issues where escalated to contact in T-Mobile Corporate for correction. Service is otherwise ok when it works which is most of the time.

4.3.18 went into MetroPCS at their Maysville Pike - South Zanesville, Ohio 43701 Location for their TV Special. However the 11 different phones which were to be free with a 2 purchase line for $80 a month, they had (1) phone remaining in the entire store at that present time. Was told shipment of new stock is uncertain due to the fact their warehouse was in the middle of changing location in Ohio. We stated, no problem, we'll pay the $80 now & contact us upon receiving the phone in need. Their computer wouldn't accept it because both ID# on phones had to be put in at same time to avoid additional charge of $60, They stated would contact us....We phoned them back on the 6th, 10th, & 13th...Still no shipment in yet. On the 13th, they stated, provide us your contact name & number & we'll call you, apparently was upsetting them for us to call in, I laughed and said, we already provided you, yet had no knowledge of our name in their computer !! We call again on the 19th, at 6:55pm They received phones, were on our way...then lady stated, well you better be like 2 minutes away from us we close at 7pm however the web shows at 8pm told them, she got rude and said 7pm or come tomorrow, she stated takes time to open & set up accounts. Told the Mrs. forget on them we'll go to the Maple Ave. Location in Zanesville, call them & yes had both in question we were needing, told them about other location & they seem like our $80 wasn't good enough for them...THAT'S WHEN IT GOT UGLY.....Maple store stated that promotion ended 4.12.18 ---- Are you kidding me I ask...Your company had (1) phone to offer during this so called "Special Promotion" the entire time, meaning pretty much NO CUSTOMER could have even received this offer....yea..THE OLD BAIT & SWITCH CON......So we didn't drive to Maple location, today 4/20.18 phoned corporate in Dallas, TX spoke to supervisor & he said once were at the South location & they fair to honor this due to their own issues, call me right then & there & he would speak to them. the Store refused to speak to them & stated their independently-owned & they don't answer to PCS in Dallas. So I demanded to speak to the locations OWNER, his name is DEVON Told him about all what happened..He stated "Sorry but I can't provide you these phones now because Dallas wouldn't offer him his rebates now" Yet Dallas told me, they wanted to fix the issue I stated...Devon went on to say, they say this but the 2 phones we picked out were $129 & $149, & he would be out $280 he simply couldn't help me...I laughed & stated 1st of all, the phones won't cost you $280 you cost is wholesale, I have 13+ yrs of management, I know business. If I buy something to sell in my store at a cost of $10 & sell it for $10...I wouldn't be in business too long now would I.....Well, you know what I mean he stated, I'm just a small business owner, & that's where I stopped him, & stated indeed you are & shall remain if this is how you treat consumers.....He would have received his kickbacks from Dallas, he just didn't want to do "Good Business" ---At least this is how I see it......Choose your theory for yourself. In the meantime, I have contact & filed with the Ohio Attorney Generals Office, and writing this review on Facebook, & have other review webpage I can find....

Having issues with my phone and tried calling customer service to talk a live representative and kept getting sent in a loop by the automated system and it hangs up. The online chat isn't any help. It will give the Customer service number and the automated system will hang up or send you a loop asking the same 4 questions. Its stupid to give a number that no one will talk to you. You have to go to the store to get help and if you work on the rigs or out town around plants you basically screwed. Never experienced anything like this with other phone companies.

I haven't had any problems with this company if you take care of your devices they will last.

I'm surprised that there are so many negative experiences with MetroPCS. I switched over about a year ago, and I've been really impressed. Pros: -Easy to switch (I went into a local store) -Good customer service (there were some problems porting my number, and the rep went out of her way to get things fixed) -Super cheap plans -Decent selection of phones -Great service coverage Cons: (I haven't had any) I'd recommend switching.

my daughter recently got her phone turned on @ the location on waco dr near n 15th st in waco texas. the visit went quickly friendly service.