MetroPCSReviews of metropcs.com

Me pareces excelente servicio

I have been experiencing coverage issues( no signal 0-2 bars, calls drop, unable to send & receive text, no data ect) since May 25, 2023, they attempted to troubleshoot, write tickets for the technical team, etc. I will say that most of their agents attempted to assist, but my issue is that it nothing has worked so far even to this day. So I was considering going to another carrier- why pay for a service I can't use right. So today June 5, 2023 I requested a manager( Samuel), he was very calm, nice, friendly & professional, he check the towers in different location, switch me to a different one, apologized & credited my account for the duration that I was unable to use the phone. This review is not for the Company but for the Manager- Samuel, who showed empathy for my ongoing issues.. thank you Samuel..

Well being a customer as long as I have I think that it's a lot that can be done with the Metro on Van brunt some of them are customer people and some of them are customer service good customer service SI n a was a real help he didn't want to lose his customers so he goes behind his job to make sure the customers are happy the rest of them are just game so I will make him district manager so yeah I don't lose him because he is one of the best he makes me happy when I walk in this store cuz the rest are just games thank you bye

Metropcs has completely turned it around! I'm very happy with their service now and I hope they keep it up!

I've stayed loyal through a few headaches. Their network coverage has gotten alot better

I have been with them for 3 years, yes it has had its ups and downs. I have had more good then bad. The in store customer service has always been great. I am able to upgrade my phone every 30 days. I have 5 lines all unlimited and my bill is still affordable at 149 a month. I love them and would recommend them to others.

Update: Since the merge with Sprint is complete, my service has improved greatly! Just too good too be true! Changed to Metro a month ago and was very pleased with phone & plan. Then the virus hit and my service quality tanked. Sometimes I can't even make a call. T-Mobile's best signal goes to post paid customers and prepay get the scraps. On the weekend I can't get anything to work like text, talk & data. The system is too overloaded. Will take my phone back to the previous carrier at the end of my bill cycle. Don't have a landline and need reliable service.

I love their service and price... I've been with metro for almost 10 years now however their customer service reps are almost always completely useless and now they make it a complete hassle to switch phones if you have broken your old one and cant receive their stupid text MSG to verify your account... and now they seem to not offer any sort of way to turn that text verification off which i would very much like to be able to get rid of