MetroPCSReviews of metropcs.com

Extremely disappointing customer service experience with Metro. As a disabled veteran, I called Metro Customer Service because I was having an issue transferring my existing service to a new phone. Instead of receiving helpful guidance or reasonable options, I felt completely patronized and dismissed throughout the interaction. The representative was extremely difficult to understand, and the overall tone came across as rude, passive-aggressive, and condescending. Rather than taking the time to understand my situation and work with me toward a solution, I was given no meaningful options. Unfortunately, this is not an isolated experience. Every time I have to contact Metro Customer Service, resolving even a relatively simple issue becomes unnecessarily stressful and time-consuming. I repeatedly find myself having to go into a physical store because the issue cannot be properly resolved over the phone. Then, when I go into the store, I am charged a fee to get the problem resolved. That creates a very frustrating customer experience: I spend a significant amount of time trying to get help over the phone, receive poor customer service and no resolution, and then have to spend additional money traveling to a store and potentially pay another fee just to accomplish what should have been handled through customer service in the first place. I understand that not every technical issue can be resolved immediately. What I expect, however, is respect, patience, clear communication, and an effort to provide reasonable alternatives when the first solution does not work. My experience with Metro Customer Service has consistently fallen short of that standard. As a longtime customer and disabled veteran, I expected much better treatment and consideration. Metro needs to seriously improve its customer service training, communication, escalation process, and ability to provide customers with practical alternatives when an issue cannot be resolved during the initial call. This experience was unnecessarily stressful, and I should not have to repeatedly fight this hard to get a basic service issue resolved.

I like the service and everything like that but I ordered a phone and i got the order number and tracking number well I track the package after maybe five days and it says package damaged contents discarded so I call metro and they said they will give me a refund I said ok... I forgot to mention that I ordered the phone on July 4th and I have been trying to get this problem resolved but it's August 3rd and I'm just very disappointed I feel let down cause I know metro can do better than that

I have been with Metro Pcs for almost 20 yrs. I don't have a problem with the service. My issue is the phone upgrading. I have the Revvl 7 and it's starting to act up, so I was looking to get an Upgrade. No such thing as an Upgrade without changing your number or paying full price for another phone. I remember when you could get a Free Upgrade after 3 mos. Not anymore. I'm so disappointed in Metro. How is it an Upgrade when you go from Revvl 7 to Samsung A16? That's a Down-grade. I guess maybe I need to go with another company. I need to hurry and get another phone before my Revvl 7 stops working all together.

Service is reliable.service is inexpensive. Customer service sucks.i can live with it.

Purchased a phone 2 days ago for my elderly father in law on my existing account. Turned out to be to advanced so I tried to return to store. Was told it could not be refunded because it was considered an “upgrade”. Super disappointing given I now have a phone that no one will take advantage off. Shame on me for not reading the small print and shame on them for not clearly explaining the conditions prior to the purchase. $180 down the drain and a serious lesson learned. For every policy there are exceptions and overrides that someone has the ability to perform. It’s polices like this make it super difficult to remain committed when there are so many options out there. Metro PCS - do better!

I was with metropcs for 8 years. I decided to change providers and asked for a refund since I had just paid my bill 2 days before the change. I was first told I would receive my refund within 3-5 days and now I don't qualify for one. Customer service is horrible both in the stores and on the phone. They try to sell you cheap phones for hundreds of dollars and the phones don't work right half of the time. I'm not saying this because of the refund problem but because of the service.

I'm simply gobsmacked.My phone broke so I was left wit no choice but to get a new one bearing in mind that the broken phone was forced on me by the company when I was going to get my sim, Fast foward to a few days ago, after getting a new phone and inserting my sim, it would not work. I called the customer care and went through the rigorous hassle of switching lines using the the online steps guided by an agent since I did not have $35 to shell out to have it done in-store. Tell me why, after completing the entire process, I received a message that my phone would. not work on my $25 plan except I switch to a $55 plan. I currently can't use my phone because I can't afford the new plan. My new phone is there, and I can't use it. This is rather unfair and unsupportive. I have no reason to continue with this service or recommend it to anyone else. I guess their agents know these things because they are always extremely nice on the phone. Yes, I am aware that they are carrying out their duties, but they are the only thing that makes the metro tolerable. I am confident I wont be with metro for long niether will I be recommending

After giving a decent review to Metro PCS I now have to go back and update my review of them, I had to contact customer service because I have been getting a whole lot of scam calls, I wanted to find out if there was anything Metro PCS could do to limit the amount of calls I was getting, the first representative I spoke with didn't speak good English and hurried through the process activating something and just told me the problem is fixed, he never told me what he had done or how he had fixed the problem, so I called back to find out what the first representative had done, that was a mistake, the second representative could speak a little better English but still didn't tell me a lot, she told me what the first representative had done and it was not much, he had activated something on my account that was supposed to limit the amount of spam calls I receive, I finally got frustrated and hung up, I still didn't get the information I needed and still don't know how I can limit the spam calls I get, I guess I'll have to install a call blocker app so I can get some peace, Thank You Metro PCS for nothing!!