MetroPCS provides the freedom to enjoy flexible wireless calling with no signed contracts and truly unlimited local and long-distance service. Pay by the month, not by the minute.
MetroPCS (metropcs.com) has 620 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Denise B.
I GIVE metro ZERO stars bought phone may 28th 2018 phone doesn't work hardly ever was told company doesn't make this phone anymore and I can't have a new phone but phone is under warranty for a year GO FIGURE ! IF I CAN join a class action lawsuit against METRO PCS I WILL !!! MY EMAIL IS denesegb7560@ Gmail.com
Robert
No trouble with the call feature but the worlds worst IT and software, can't pay on line ever so often and customer service is unable to help. Supervisors that might help are usually unavailale, trouble tickets disappear and get you no whete. Never saw people so hard to pay it makes me wonder if they are increasing cash flow by the extra charges tacked on in order th pay cash. Cannot recommend. Period.
Laura Losoya G.
Worst phone service, costumer care services and they lie over and over ! Never switch to metro pcs ever ,metro does not even deserve one star,THEY LIED TO ME ASKED ME IF I SWITCH THEY WOULD GIVE ME 2 MONTHS FREE AND IT'S WAS ALL A LIE! AND EVEN WHEN YOU CONTACT COSTUMER CARE OR ANYONE THEY Lie!
Aceneth B.
Pienso que una compania que engana a los clientes para que tomen planes con ellos. Cuando se pide solucion nadie da ayuda
James B.
Customer service is excellent I met with a young boy Name Taishaun he was very patient and understanding I really didn't understand the prices I thought there were too high I still think they're too high but he convinced me into buying a phone and so far the phone is good thanks Taishaun......
Michael W.
I have been with MetroPCS for about 2 years. After having spotty coverage, I decided to switch to another carrier. I had brought 2 iphones to Metro with their Bring Your Own Phone option. Neither of these phones were purchased from Metro, but upon cancelling our account, we found that both iphones had been locked to Metro. We called customer service repeatedly about getting these 2 phones unlocked, and were told that it would take 5-7 days to get them unlocked. After asking to speak to a supervisor, that number went down to 24-72 hours. Now it has been 72 hours and still both phones are locked to Metro. Upon calling again, the customer service rep said that since we brought our own phones, they should never have been locked to Metro. Then, after speaking to her supervisor, she changed her tune and said that sometimes iphone will lock the phones to Metro, and it's not something that they did. Still, I sit and wait for my phones to be unlocked.
Nia P.
Great service! The lady who helped me was very polite and sweet! Her name was Charlotte from the Philippians and she was the absolute best. 10/10
Wendy S.
He hablado con Andrés fue de mucha ayuda excelente servicio que me proporciono😊
