MetroPCSReviews of metropcs.com

I went to the metro pcs store on fort street and eureka in southgate michigan on the 17 of january and payed my bill early because i would be working on a job site where there is no pcs store my bill was due on the 26 of january so i had payed it 10 days early on the 27 of january my services stop so i was left without services when i came back i stoped a a company store they sent a complaint to metro i told them they owe me 43 dolars that the store riped me off i will be filling a complaint with the fcc for fuard

Yesterday I tried to pay my phone bill online thru my metro pcs and could not get thru so I called. The lady I could understand what she was saying stated I could pay over the phone but wanted to send me thru all kinds of over whelming hoops and loop holes. Loop holes that are too over whelming because I am severely hearing impaired. When I go to my metro pcs app to pay my phone bill I can't even use my metro pcs to pay my phone bill it tells me to call instead. I am severely hearing impaired and have difficulty when calling because of this. What ever happened to the ADA? These people should be turned in for violating the ADA. I do not intend on removing this review as it would be violating my free speech rights "My First Amendment Rights". As a result of my horrible experience with metro pcs I am requesting a 50 dollar waiver on my next bill.

So Metro is now Metro by T mobile and boy what a mess it is.....The customer service was already bad but at least logging into my account online and paying my bill was simple....So tried to log into my account only to find the wrong pin and the wrong security question....tried to make a payment from my phone no good there after almost an hour talking to morons finally made a payment...must go to a store to fix the issues...who does this

I will be disconnecting my linkzone for sure, you pay 45 bucks for 15gb and get to watch 4 movies, no thank you i will keep my phone service for now but thats it the rest is just a rip off

Pulled a fast one today on customers. Auto pay and credit cards refused payment. Have to go to store and pay in cash, WITH FEE. Far as I'm concerned it was merely a scam to make more $, quick. Excuse was - Happened because system was down or whatever.

If i could give no stars i would. I called customer service about an issue i had with my account. The rep was from another country. Upon telling her about my issue she said since i did not understand what she was saying she would just do what she wanted and charged my account without my permission, basically calling me stupid. I asked for a supervisor and she yelled at me and hung up. I have been a supervisor of a large call center. I don't know what country they outsource to but they need to bring work back to america. People that actually care about your problems. If you knew me i did not yell, curse or anything... Considering i trained people to do this job.. Real Metro .....

The "agent" that I spoke with was absolutely clueless about how to help me and then proceeded to argue with me about my needs when I have done the same thing there before. She called a "manager" because apparently the 2 girls in the store we're only trainees. I had to go to another store where they were able to help me in 10 minutes but the service I received at the first one made me ready to change providers because I never want to deal with this store again!!

Joshua of the oviedo mall metro did an amazing job helping solve our issue today. He was patient, kind, and very helpful. Thank you Josh!