MetroPCS provides the freedom to enjoy flexible wireless calling with no signed contracts and truly unlimited local and long-distance service. Pay by the month, not by the minute.
MetroPCS (metropcs.com) has 620 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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cyn C.
Be careful when upgrading. The sale rep. Implied that the cover and glass screen were part of the package however when i checked the paperwork later i realized they were not, actually it was $40. The tempered glass screens are terrible and theres no way I'd ever buy one unlessed tricked.
Stephen J.
I use a lot of hotspot like over 90 gigs and pay using my debit card and there website to pay at times and seems to be often wont accept it saying maximum accepted charges and i work the hours there stores are open so I'm changing phone carriers this week Stephen Jaramillo Albuquerque nm
Glenn W.
This is for main company of MetroPCS. Love ya but need to have Anthony Texas mgr retrsinef or canned. Very childish and immature. Needs to grow up a lot. Lady who helped me shouldn't have to apply for her jerk mgr. Sure I'm not first to complain. Put her in charge and send him on his way. Been customer long time and like your service but not David mgr from Anthony tx. Sucks big time. Don't take my word. Look him up and do something. If he is still in charge, will know your Co. Doesn't care about customer service or their customers. He was beyond disrespectful. Please look into this issue
paula M.
Jon (JV) is the ONLY reason I have Metro. Jon is at the Brandon, Florida Corporate store and his knowledge, along with his attitude is outstanding. No product is perfect, but Jon has always helped me out. Like many of you, I have learned the hard way not to trust theAuthorized Dealers.
dolphie13
Metro is a bunch of CRAP! I ported 2 lines over yesterday and am not able to send or receive texts....initially after being told i was ready to go, was called back to store cause "something" disnt go through and i didn't go back my phone would have "issues". Needless to say, I went back in. Claimed now all was ok. Texts msgs would not work later in evening and lost all my contacts and notes. Went back to store in am and was told by manager at the Marbach Rd. Location in SA,TX that I was all fixed. I asked TWICE for an explanation to which I received none. Went home and guess what?? I am only able to receive and send from Metro customers. Went back to store a 4th time!!! Was literally in there 3 hours and was told they didnt know and a ticket was opened. I left and still have no text service. How is it I can pay for services but have NONE rendered??? Only in corporate America..... I wanted to return both since I am well within my time frame and was told I would have to lose my numbers. Read and reread the return policy and no where does it state i cannot port out my numbers before returning. Went back a 5th time to ask where this policy was written as I could not find it. Manager had no clue...I asked for an address to start an arbitration and all she gave me was a corporate store number. Wrong number!! The guy at that store knew what i was looking for and guided me in the right direction. So I have 2 phones and no service, yet I paid for services. In other words they are thieves.
George
Recently purchased (2) sets of ear buds. 3 weeks later I returned them to the Metro PC located in Deptford NJ because they ear buds did not hold charge - only stayed fully charged for approx. 45 minutes of use. I was able to exchange for a new set for both my wife and I. We left for vacation the next day and my wife ear buds will not charge at all and my ear buds did not hold a full charge. Very dissatisfied customer and of course they have an exchange only and no refund policy for their products. We see why they sell junk.
A.k W.
I recently had a huge ongoing problem with not being able to use my unlimited data with MetroPCS however Grace a customer service agent was very very helpful and made sure she looked into the problem and fixed it she even apologized for my inconvenience and gave me a great credit to my account. Grace was awesome" .
J.P. R.
The only reason I'm giving two stars is due to Metropcs pricing and relatively consistent coverage. Other than that, see the following: Metropcs Authorized dealer: 9425 Hwy West 92, Ste 190 Woodstock, GA 30188 1) Online hours posted as 9:30AM-8PM. 2) Called ahead, to ensure they were still open - rep answered and responded they were in fact open until 8; I said, "great, I'll see you in just a minute", rep responded, "Great, see you in a few!". 3) Arrived at 7:52PM to find store locked with a paper sign on window stating: "We've stepped out for a moment and will be right back." I knocked on window several times, thinking perhaps they were in back. Called the same number, thinking they'd answer, to no avail. 4) 7:58pm, I called customer service to inform them of the situation; the rep seemed conscientious enough and legitimately sounded as though he was typing in copious notes regarding my issue. He told me I would definitely be contacted by corporate, who would go over the complaint again, within the next 24-48hrs (Never happened). I later inquired about this convo through cust service, they had no record of this phone call - my phone records show a 19min phone call and I sure as hell wasn't listening to air! 5) I've been to this location at 9:30AM (their posted hours on google) to find them not open/opening late! 6) As I sat writing a google review in the parking lot that night, the rep walked out, got in a car and left. 7) When I came in the following day, the same rep was there, told me her name is Aurora and she's the manager of the store. When I questioned her about the night before, she changed her story several times and became awkward/rude. 8) I went to a corporate store in Kennesaw, GA, lodging my complaint AGAIN. The rep there was the Assistant Mgr and he went through everything AGAIN, taking pictures of my phone, validating my call log/story. Rep told me I'd be receiving a call from District Mgr, within 24-48hrs. He instructed me to call, if I didn't, and he would follow-up. Once again, no call. I called the number the rep had provided me on his card, left a voicemail and STILL didn't hear anything back. 9) Amidst this absurd fiasco, the promo they had running expired and no one felt it necessitated any kind of remedy. This is absolute terrible customer service, especially considering I've been with them since 2012.
