MetroPCSReviews of metropcs.com

Beyond awful. Their ‘Covid special’ of $15 for 2 months was set to expire. I called customer service who said they did not know date promo would expire but I would be notified. 10 days ago I received an invoice for $15. I paid immediately at the store. Yesterday I had to make emergency call and discovered....they cut me off. For non payment. Although I had paid. Seems although I wS billed $15 and paid $15 they sneakily ( illegall?)) raised it to $30 AFTER I paid - no warning, no notification. Zip. I had to pay extra $15 to get service - like having a gun to yr head. When I called their customers service” they hung up on me. Guy at their store said this had happened to dozens of furious customers. Goodby metro ( at least I discovered other cell phone providers in the process). Dishonest horrible company

Metro PCS refuse to do any business with Discover Card Company. Metro PCS refuse to except any payment done by customers using Discover Card for free because they are prejudice against particular group of people and things in that company.

Today is August 3rd, and I had the pleasure of being in Metro PCS in Plano Texas on Parker Road at Avenue K. Like most reviews customer service was always the problem for me. But let's talk about today August 3rd 2020. I had the most unspeakable exceptional customer service from Ricardo and Angela the store manager!! Very attentive very suggestive about the phones, the both of them were very apologetic because I had to wait 10 minutes for the phone to be program which wasn't a problem for me because like I said I truly enjoyed the service from both of them. Angela was back and forth with a customer assisting them as well as assisting Ricardo making sure I was taken care of. It was a pleasure speakiin with him until everything was cashed out. Thank you both but for the exceptional customer service you made my day because again as I had stated I was very tired just driving from from Austin Texas. Glenda M.

mediocre service coverage, but kind support staff when you call in

If it was possible to leave a zero review I would. I am not that guy that likes to write bad reviews. But I want to put out a serious warning about the customer service and non care about you as a customer with MetroPCS. I have been with them over a year I for the last 2 months I have hardly had any connect connection my metro connection bar has been great out probably 85% of the time for the last 2 months I have called and I have called and I have called and the really sad frustrating part about it is the customer service team that greet you with this joyous response as if you are ignorant. I paid for the $60 plan and have not gotten my money's worth at all they'll take $12 or $5 off of your $60 bill maybe and you have to ask them you have to beg them to give you your money back I have been switch from tower to tower I have lost valuable voice messages they have restarted reset restarted my phone over and over again the customer service teams at work in the mobile stores have very limited access if and very limited resources to even help you just say that I am mad is an understatement I am more grieved and saddened that I have waited so long to move my service this is not a reputable company do not waste your money or your time. I will end this with I started my own business and it is a challenge and my phone and being able to order is super valuable they had no care no urgency no resolve they were just happy to do what they needed to do hope for the best and keep moving never once did they send me to an engineer a technical support or any of that horrible company

Metro pcs is full of every kind of 💩 there is out there, it's bad enough they tell me that it cost $15 to change my number but to make matters worse this my first time changing it & long as I've had that number they didn't even do a waiver. However I had paid my bill a month in advance so my next bill isn't due until July 29, so I decided to go ahead & pay on it today. I went into mymetro & saw that it said $1.05 due immediately, so I'm like wth, anyways i just paid the $50 after paying & recieving my confirmation text, it was still saying $1.05 due immediately. So I called them, these mf's had the audacity to tell me that the $1.05 is a balance I owed for changing my number, so I said wait a minute I paid the $15 the day I changed my number, she said correct but now the $1.05 is the fee, so I told her that I don't have a problem paying the dollar & five cent but they need to be more specific with customers about the prices hell it's bad enough they're charging $15 just to change your number, oh my bad come to find out it's $16.05 to change your number but they'll tell you $15, so now when I go try to pay the lil funky azz $1.05 it's not letting me do it. I'm about over metro pcs I think I need to be switching phone companies asap

Mala cobertura. El internet es malísimo ya tengo 2 meses con este problema. Definitivamente yo no recomiendo esta compañia... Espero poder cambiar pronto de compañia..

well I'll try to keep it short. I've had Metro on and off be for Metro was (Metro by T-Mobile. ) I. have had many disappointing experiences. But this this one. I just got to tell about it. It was before the 12th of June I know because my bills due on the 12th. I wanted to. Turn my AT&T landline to mobile. I already had Metro they don't give you a problem unless you need something. I went into the balch springs Metro to start the process. The young man working there wanted my id. I couldn't get my driver's license out so I laid the billfold and my AT&T phone bill. all where he could get to it. He is relentlessly trying to call AT&T and get my my pass word ID. I tried to explain to him that with AT&T. Land line that we don't have that. With my billfold laying in front of him and him trying to get through to AT&T and he keep trying to get through It just keeps on ringing and ringing. No answer. finally he just told me I needed to go over to the AT&T. Cell phone store they won't give him the passcode and come back .He's not the only one calling. 😞I am calling AT&T and I got Metro PCS head office on the phone for him to talk too. he wouldn't speak to them . I got AT&T they said( I didn't have a passcode. ) Fyi !!! With Metro there is no give or take if you don't know the passcode they won't get it for you ! they won't give you another one! you're just SOL. They won't find what it was for you. I give up metros pissed at me I'm pissed at them. I go the next day down the block into a little Dallas Metro PCS. I got my free phone and it took about almost two weeks which they told me it would .. No muss no fuss. Finally the landline came through and I start using the new cell phone. It was hard to use. then it just locked up on me. I got up the next morning straight away and took it back to Metro where they set it up for me. The young girl that helped me was not there. . I told the young man helping me. I wanted an LG phone ! I have an LG phone I like my LG phone I was set on I want an LG phone. He takes my phone does something to unlock it. says hey it's fixed and hands it back to me. I was the only one for a little bit in there. Cuz I was early. When he started with some of the customers I told him I wanted an LG. I want another phone , this phone was brand new I really hadn't used it because it wasn't able to be used until the landline went through. With some words sad he went and got the LG phone. And charged me about $200 for the phone. Again I had Metro head office on the phone I called them two or three times and several times through my experiences. I don't know what they're there for because they have no responsibilities. They told me 2 talk to the manager about the price because the phone was new . See if I can't get at least a discount. I called up there at the at the little Metro store. The same young man answered. I asked if the manager was there. he wouldn't let me talk to him. He said he was in the office. So I went back up there. The same young man, told me the manager had left. Said he wasn't there he was at the bank. The Metro office says they hope I don't give up on my quest 4 the discount on my LG phone that cost me $200. I already had service with them. 3 years or more. This time they couldn't do anything for me. this is a start I hope you get the gist of it. 😞I forgot that young man did tell me if I got a new number 4 at least for 2 weeks or so. I would get a discount, but because I had to keep my old number. I was punished . it would have been 80 dollars but it was 200 dollars because I wanted to and had to keep my same number. I've had this number and my landline I'm about 30 years.