MetroPCSReviews of metropcs.com

During this pandemic I have been out of work and spending money from my savings account t waiting for unemployment to come through I called metro to let them know of my situation and to see if I could get a longer extension other than the 72 hours that they always offer and I was denied I was told that I have to pay my bill and they couldn't help me with any type of deals despite the pandemic and everyone being out of work and the economy at stand still I'm not happy with them at all and i will be switching service once this pandemic is over

I live in LAS VEGAS and purchased a MOTOROLA g7. I was assisted by a young named MYRA at the BOULDER HWY and FLAMINGO store. I was also assisted by ALONDRA at the CHARLESTON and BRUCE store. Both of these LADIES provided FANTASTIC and OUTSTANDING Customer Service. VERY PLEASED! THANK YOU BOTH

Unas de las compañías más malas y engañosas de usa...no tienen ni cobertura encima te venden algo que al final no es lo que esperas..no respetan que las familias están pasando por una difícil situación con el covid 19...De veras no se la aconsejo a nadie.. encima te obligan a que estés 6 meses con ellos si no pierdes el número...👎👎👎👎👎👎👎👎👎👎👎

People did not get Metro PCS I used to be a customer for so many years good customer and they f???? suck hotspot use a lot to me and I always ask them if I can help hotspot were lots of them throughout the whole month of De extra money you know what do you say you know what is another company customer and one of those MetroPCS close down not worth it I guess so much extra money on that and I don't get service out of now I'm going to talk crap about them and give them a bad review because they don't deserve a good review because they don't give a crap about that customers all they care about f???g you over and stealing your money I feel I want to see is another company where they give you internet that will I see the four months that have to change the AT&T Metro

I love the phone options Customer service is good compared to sprint, t mobile target and walmart They hook me up with nothing but the best phone options for my budget They are caring, and understanding They sell good accessories

Es un servicio de mala calidad en redes sociales se reportó un problema de navegación en la zona de los edificios rosados en la calle gulf wilmington y no me dieron asistencia. Tengo varios años ya con este servicio. Y si es demasiado lento. Me molesta porque tengo que esperar largo rato para habilitar datos... enviar y recibir datos en wasap y así sucesivamente...

I contacted MetroPCS at 9758 Campo Rd in Spring Valley, CA by phone to ask if they had a product in store. I was on hold for 30 minutes without anyone letting me know they haven't forgotten about me. I ended up driving to the location to hear the girl working there make excuses as to why I was on hold for 30 minutes. She explained to me that she was helping customers. I understood because I heard all her interactions with guests. Basically she had a customer while I was on the phone, then a gentleman walked in asking about a phone mount for his motorcycle and then she was was on the phone with another person (personal or business I'm not sure) and that's it. She had no other guests and I could hear her going through papers another other things. She had no one in her store for a while and could have easily picked up the phone to let me know it would be a little longer. I knew she forgot about me because she had to look at her phone to check. She failed to apologize for the wait and ask how she could help me, all I got was, I'm by myself and running the store alone. This is completely unacceptable customer service. I've managed a big box retail store and I've been a district manager for 3 counties and this is not how you treat your customers/guests. I ended up driving 12 miles to another location and left completely happy. I will not got back into that location until they change the employee. Prior to this employee working there I was satisfied with the service I had been receiving.

I am very disappointed with Metro PCS. I had a phone replaced through their insurance program and in less than a week it was inoperable. Not even Omar at the local Dale City location was able to get it to function. The only option he presented me was to spend a couple hundred bucks on a new phone. What is the point of having insurance if the replacement you send me doesn’t even work? With the insurance program deductible plus the cost of the new phone, I would have been far better off never having invoked the insurance, just tossing the old phone and buying the replacement outright. This has soured me on what has been in the past a good experience with Metro PCS.