MetroPCSReviews of metropcs.com

Scam - MetroPCS now considers wired USB tethering that uses the same cellular data network as "Mobile WiFi", regardless that it doesn't require a passcode or use a wireless connection between cell and laptop, to which they blocked me from using anymore after using tethering for over a year, claiming that I need to purchase more "wifi data". Wednesday, September 4th 2024, I was online as usual with my laptop connected to my cell phone by a USB cable, using USB tethering. My Internet access was suddenly blocked and I was denied access by MetroPCS, my carrier. I had tried two different USB cables, restarted both devices and still could no longer connect to the Internet from my tethered laptop. They claim that I used my limit for "mobile wifi" through a text message to my cell phone. I don't use anything with wifi due to the radiation. USB tethering allows one to connect another device to the same cellular network that the cell phone uses. I have an "unlimited" data plan which is up to 100 gigabytes of data and I've only used 6 gigabytes so far this month. Since I am on an unlimited data plan and since I don't use any wifi from any device, I believe that MetroPCS is committing fraud upon their customers. Please investigate MetroPCS for potential fraud against customers paying for an unlimited data plan that have been inconvenienced by this denial of an "unlimited" paid cellular service. During the covid scam, an employee of a local branch of MetroPCS who had refused to let me into their store to pay my bill because I had refused to wear the unconstitutionally mandated masks, thereby preventing me from doing my job at the time because my cell phone was used for my driving job at work as my only GPS navigation system. I could not drive that day and had to wait until I went online at home to pay my bill and restore service to my cell phone thanks to that employee violating my rights. MetroPCS had also promoted pride month, which I could care less about but they should at least promote more for our Military Veterans than they currently do. I have had enough of this behavior from MetroPCS and urge you to investigate them for fraud. I will not have any Internet access for my laptop until the cable Internet service is moved to my new address or until MetroPCS stops blocking me from using the very unlimited data plan that I've been paying for and using for years including sometimes tethering my laptop to my cell phone with a wired connection that DOES NOT use wifi but only the same cellular service as my cell phone - until now. If MetroPCS truly wants to improve for their customers, then they should fire all of the DEI hires and hire people who are actually qualified to do their job. This means having some form of formal training for knowing the hardware that the company sells, knowing how to troubleshoot said hardware, knowing how to resolve related technical issues, knowing our rights in America and knowing the difference between a wired connection and a wireless connection that requires a passcode. Above all else, I would suggest that MetroPCS STOPS SCAMMING THEIR CUSTOMERS by taking away what we've been using for years only to try to sell it back to us for a higher price. What part of "unlimited" do they not understand? MetroPCS promotes their slogan "Un-Limit Yourself.." yet they turn around and restrict us more for a higher profit. This is the last time that I deal with this tech scam company.

This message is for the public be careful with cell phone companies like MetroPCS a thief is a thief they are stealing money from people's pocket their practice is poor today is the last day I have to deal with Metro PC they cannot give me a phone for free with free services

This is the worst service. I need to pay this month with a different credit card and I'm trying to upload it in my Metro app but it won't accept it. So I used the chat option, though was very apprehensive about it because of past bad experiences trying to get any help through them. But I was hopeful because it was a simple question: Where can I add a credit card in the Metro in this app that I am messaging you from? They told me I should go into the my Metro app and add the card there. I let them know that's where I'm at and gave them more information. I kept things down to one sentence. Sometimes I added a second sentence. They/the bot kept asking me to give them more information. So I told them the whole thing in a big paragraph and then they sent me a generic non-answer ( didn't help either). So I kept trying and kept getting non-answers and I let them know I was going to post my screenshots of the conversation on social media because it's just ridiculous. And then they said oh I was just about to send you to a representative (what?! Seriously) But I had already started closing the app to post the conversation all over social media, right after I said I was going to. Now they have hijacked my phone so that I can't go into my app without it automatically calling customer care. I found, through other searches, how to change my card. It's a strange little caveat in the instructions. And want to get my card in there so that they can take the money out for auto pay tomorrow when it's due, 2 days before the bill is due. And they have hijacked it so that my phone app won't work. It only will call metropcs's Care Services. I have no time for this at all. This is the very worst service. You can't watch any videos on your phone because there's not enough data. You would have to buy more data every month in order to have that. But even when you do that, it's still terrible streaming. So it's not worth it if you spend the extra money for more data. It never works. I live in a building that has a brick wall and I think that stops service even though I am right near a Metro dealer. I am going to have to go into the store to get them to undo whatever this pesky not did on the other end of me asking a question inside the my Metro PCS app. Bots with attitudes? And this is just one an example of the many time stealing inconveniences and happenings, which happen every single month.

Iv tried three times over the last one year iv tried to get a phone and therd time failed different network different phone it's a load of rubbish all they are doing is using my money to claim for the interest it takrs over a week to get my money back

Tmobile should be highly embarrassed to have their name on such a scam company! Metro has gone down the drain in the last couple years. Customer service doesn't actually exist, and its impossible to use their website to do anything in YOUR ACCOUNT so when you're forced to call in (some towns dont have stores) they tack on a $25 fee... It's criminal what they're doing now... 1. Sim cards get lost, phones get stolen, damaged, etc... You can't log in to your account and order a replacement sim card, they don't allow it. So either you pay $25 over the phone plus $10 on top of it for the card, or you have to find out how to get to a store just for the car salesman to try and up your bill by selling you junk you don't need. 2. What's the point if an 8 digit pin when you force us to receive a code texted... What happens if my phone gets lost, stolen, damaged.. How am I supposed to get a text? Or how can I rightfully get into my account and suspend my line until further notice? Think Metro think!!!! 3. "Go online and upgrade your device with imei.... oh we're sorry the plan isn't compatible with the phone"... YES IT IS.. Device shouldn't matter unless it's a watch, tablet, or internet plan.. A phone is a phone. plan doesn't mean anything... Again forced to call for that $25 or navigate to a store.. 4. I understand you have to have a phoneline to get their internet, but no where does it say you have to keep that line to keep the internet.. I tried porting out my phones to tmobile for american customer service, but they said if I do that I lose the internet... How? I already have it, it has a phone number, I was a customer when I signed up for it. You have no contracts so by rights. I have the right to add or remove any or all services as I see fit... That sounds like a 'contract' to me... 5. Absolutely no american customer service So if you happen to get those people that don't speak a word of english. You're stuck in a language barrier fighting with them, and risking having your whole service shut off... Happened to me once for a week. They only needed to refresh my phone, and they refreshed the entire account and we were cut off for a week. Did we get anything in return?... a whole $10 credit... 6. If you end up owing money. Something they NEVER tell you about. No text, no email, nothing.. They'll turn your service off without warning, then try and make you pay up first before speaking to someone to dispute the charge.. That's extortion! Customers have the right to dispute all charges before they pay. But if you don't pay up. they'll hang up on you again. forcing you to either pay up, or navigate to a store, and again. Small towns don't usually have metro stores This company has become a joke! It's a scam. 100% of this company is out to scam you out of every penny that can squeeze.. Not only are they an embarrassment to Tmobile but an embarrassment to Texas! They've become fraud...

Now my sister ordered from Metropcs 1-800 number on July 24th never received her phone. New she is being charged for 3 different # and only i phone is working. Metro PCS is nuts thinking someone is gonna put up with that S*** If I could I would give Metro zero stars.

The customer service in person AND over the phone is terrible! I just got hung up on over the phone, AFTER visiting the store in person having to deal with rude associates. I was considering switching to metro, but on second thought I’ll stay with Verizon. At least their customer service reflects what you pay for 🤷🏽‍♀️ If I could have given 0 stars, I would have.

I will be looking for a new phone service the extra charge was not approve by me and they would not let me talk to someone to discuss my monthly bill was $116 not $169. I only have ss and cant afford this charge POOR CUSTOMER SERVICE 😠😡😠