MetroPCSReviews of metropcs.com

My complaint is about dishonesty and stealing customers' money. I visited 6515 Annapolis Rd Metro PCS store on 12/23/24 and found out the gentleman 'Juan' lied to me and told me that the system would not take a gift card and credit card. He said I had to do one or the other and pay cash for the balance.. I had never heard this, but I needed the phone..I asked him for my receipt and he said he emailed it, but a receipt never appeared in my Inbox. The total cost of a $399 phone ended costing $493. I gave $100 gift card and paid the remaining in cash. This was the total cost of phone, taxes, and activation fee (charges were trumped up). Not to my surprise the only thing that showed on my account was the cost of upgrade device for $26. Unbelievable and shameful that some of these reps are stealing from hard working people who are struggling as well. It's sickening. There are other stores trying the same scheme by giving trumped up prices for phones, probably to pocket the extra cash. Metro needs to install cameras to watch their employees. I reported the gentleman to Metro PCS Customer Service and they are going to contact the DM. He needs to be reprimanded and or I need to be compensated because now I don't have proof of purchase of an item I honestly and literally paid for. Metro doesn't get the accurate figures for sold devices because this step is being omitted in the computer. So shameful and embarrassing for Metro PCS Company.

I honestly wouldn't leave any stars for the company. I upgraded and purchased what was suppose to be a new phone. Two days later the screen started having lines in it and very blurry. I went back to the store and was told to turn my phone off and on and it should fix the issue. Well when I turned my phone back on there was a black circle on it. I have been back and forth trying to return the phone and the store refused numerous times saying I have to file an insurance claim even though its still under their warranty. I have been dealing with this for almost 2 months and I've been told to call customer care then customer care says go back to the store. It has been the worst experience I have ever dealt with. And now I'm out well over $100 and still not properly functioning phone.

This company stinks. I've been trying to get a port authorization number from them. My phone died and they insist that they have to send a 2-step code to my phone before they can assist me. THE PHONE IS DEAD!!!! This applies to the website and support services. I need to access the website to close the account, or they will continue to debit my checking account. Support service is totally useless. I explain the situation and they act like robots, not willing to assist me. I have the account number, account PIN, and payment information. The same applies to the porting department. TOTAL IDIOTS. At this point, I have to drive 30 miles to the bank to stop payment on this account. BEWARE of this joke of an organization. I would have given them a ZERO, if it was an option.

After two months of consistently dropped calls, and spending 10 hours with reps in customer service, with no resolution, I switched. I have been a 10 year customer and they just lost me.

I have been a Metro PC client for a few years now and I really like the service provider but as of late I've been having a lot of issues with submitting payments to my account and everytime I try to get the situation resolved I'm getting the run around or unsolicited advice and offers but I still haven't gotten the issue/reason for contacting Metro PC unresolved. This has been going on now for the last 3-4 months. I'm so frustrated with this situation that I have thought about going to a whole different phone provider because I don't feel appreciated by the service provider I have.

This was for SIM’s card conversation . I wanted to know about why I needed to purchase a SIM card and the Expiration Date had not expired on the SIM’s card. I wanted clarification been with this company for over a decade before the pandemic I believe if the customer service is shady then I would need to find another phone company (I was belittled, over talked too, and they have no patience). This is including the Supervisors & Mangers. I currently on hold for the Corporate information (1:16: sec. counting minutes)?? Really, T-mobile sounds good about right now when you get the disrespect they displayed today.Just needed them to understand stand the SIM card case had expiration date 3/29/25. This is what you get for showing loyalty to a company. Well, no more… Rye #8040673 no help yelled and. Joseph #8081399 - Over talked me…. Your services was great to why I curtly finding a new phone company, wish this company the best….

Called customer service to see why they tooky prime membership off my account. Couldn't give me a reason . They put it back and tell me I can use it. Try to use it didn't work called again was on hold for 30 min just to tell me u have to wait 24 hrs to use it. And they can't do nothing about when they the ones that took it off total time wasted on phone 57 min 49 sec.

Called the first time and guy was very rude by saying mmm hmm what you want me to do about it? When I was explaining my issues. He refused to see if who end it was on. He kept saying I see no notes on your account and I said it's a first time of me calling. And he kept talking in circles, by being sexiest, and rude. So I got fed up on him and started off and hung up. Called back and a woman answered and she understood everything and looked and informed me that it was because of the hurricane is s the reason of my issues of no signal, and I'm near Oklahoma. She did exactly what i was trying to find out right off the bat. When the make employee had issues of wanting to act like an adult and do the his job. In my book the man should be fired.