MetroPCSReviews of metropcs.com

I had a shocking experience at 2823 Third Ave, Bronx 10455. Equal parts incompetence, rudeness and verbal beration, and attempted fraudulent actions, culminating in being kicked from the store and told to go to another metro after calling out their fraud. After nearly two hours of abusive customer service (by both the employee and the manager), I *did* go to another metro store with the exact same request and the same hardware and information, and they had me activated *within 15 minutes* with a smile and professionalism. This is a specific issue with this store, to be clear. This is completely the two employees. I came in for the $30 (25 with autopay) plan, bring your own unlocked device. I also did research and confirmed that I have full T-Mobile band access and my hardware is compatible. The employee was confused by my (fully compatible with Metro) unlocked phone, and called the manager. The manager then denied me service saying that my hardware was incompatible. I protested, and corrected her, saying "my hardware is compatible" and showed her that I had full voice and data on T-Mobile's network. Despite that, she still refused to proceed with the sale, and refused my attempts to clarify the situation with the manager. She would not even let me talk to the manager. Only after 15 minutes of pleading did I finally get one shot to talk to the manager (humiliating). A competent employee would fix the situation (work with the manager to explain that my device is compatible and on T-Mobile's towers without issue), not dig in and escalate hostility. Now I had the manager (Alejandro) on the line who was immediately hostile, falsely claiming that my device would not work on the network (a professional would simply look up the phone bands and confirm.) Furthermore, he tried to claim that my device was too outdated to work on the network and had outdated software. At this point, I'm lucky that I've done Android ROM dev and know what I'm talking about. Any other customer would be permanently turned off of Metro by this point and walk away with incorrect information. I calmly pointed out that my software was up to date with Android 14, and I had moved the device onto T-Mobile two days before without issue. The store employee chimed in that "Metro and T-Mobile are different", fully digging in and grasping that my device *must* be incompatible with the network. I pointed out that no, they use the same towers, and in fact, I am a current TMobile customer and have been for years. After half an hour (I'm literally getting tears in my eyes), the manager finally gives me a chance to register the device, but only after aggressively confronting me over the phone and telling me "I want to make sure we have this on camera" and that I would be on the hook for the bill even if it didn't work. I agreed to have my statement recorded "for the cameras" or whatever he was going on about. That's fine, because the device will work. So the store employee starts signing me up... "It will be 110 for the first month." (All of the quotes in this section are exact quotes) I go "for the $30 BYOD plan?" She goes "Yes, there are fees and insurance." I go "I don't want insurance." She goes "I have to add insurance." I mentally step back because this does not sound right at all, and ask for a breakdown of the charges. She then reveals "I have to put you on the $75 a month plan" and that I then "call in" and change to the $30 plan. Regardless of if this was malice or incompetence, this is outright fraud. Again, I'm extremely lucky that I was well informed coming into this store. Most would have been wrongfully turned away, or taken advantage of by the bait and switch. As you can see from previous reviews from others, this is a recurring pattern. I reported the incident to Metro and they elected to open a ticket for an investigation so I don't think I'm alone in thinking that this is an experience that is beyond the pale. This is not how to run a business. This is not how to treat people. Go to another Metro store. Do not come here.

Horrible customer experience in person. I called #611 for help. They directed me to go to a shop that would give me an upgrade for free. The "manager of 18 shops" refused. He claimed that 611 was lying and the $26 was for activation. 611 told me that he would do it for me, no problem. Rude man at 1160 Hancock st in quincy absolutely refused. He was rude to 4 customers in front of me because they didn't speak English. He just yelled "money" at them. Or "pay me " not exactly positive. I don't wanna mispeak. I will never go into that shop again. Edit: just spoke with customer service at Metro (#611) Got an upgraded phone that can be delivered and can be activated on the phone or online (another thing that the franchise told me wasn't possible) So whoever runs the shop on Hancock St in Quincy is tanking their business with this rude 'representitive'. He has no idea how to run a shop, let alone the 18 shops he claims to run. Edit: phone I got doesn't work and I'm expected to pay $20 to return a free phone. Yeah...no. changed back to Xfinity mobile. I'm so done.

Conveniently, MetroPCS will always "fix" your problems with a solution that requires you hanging up or restarting the phone. I've had this issue for over four months. Every time I call, the resolution ends with something that disconnects the employee and I. When I refuse to do that, I'm "transferred to a supervisor" where the phone rings for 15+ minutes or it's just radio silence but the call is still connected. I'm paying $80 for two lines that only work in WiFi, which means they're useless. I've talked to half of India and repeated myself over and over and over again with no improvement. DO NOT USE THIS COMPANY.

It had been a few years since I purchased a new cell phone. I visited the Metro Store in Brookhaven, PA. The rep that was assisting me was Mena. She was fantastic and explained the entire process...the best type to get, functionality, pricing, etc.. She even applied the protective cover on the new cell, which anyone will tell you is a real pain. She did it flawlessly, So in closing, what a great experience I had at the Brookhaven, PA store. Mena made that possible.

Their wifi is totally non existent on my phone in Maybank at Cedar Creek Lake Have contacted both metro PCs and T .Mobile about no internet service/ reception and they do nothing. Also do not buy their Wifi modules. Neither company works in this area. It's an easy fix but they're profit hungry and won't spend the money to fix at towers. Do not waist your money if you want the internet on phone or at home.

All I have to say is Metro is the worst I will never get with them every time I call my family members or friends the phone hangs up I even got attacked on the bus and I couldn't even call 911 not only that I go to the customer service in the store they order me another phone thinking it's the phone well it wasn't the phone it's the services I've been with Metro for a long time and now they did this new thing where I don't know supposedly you're a new customer whatever well that's just a rip off you know I used to be able to get a free phone every month and I can't even do that I don't even care anymore I will never go back to Metro I'm sticking to Verizon that's about it anyways don't waste your time with these people my TV it's a Roku TV I can't even watch when movies and buffs my tablet the same thing it buffs I'm so fed up with these people I don't even know why they're in business

Customer service informed me I could return a phone I purchased from a different state at any Metro store and hung up on me mid-sentence. My local store said I cannot do that. I called customer service again and asked for help returning it without driving 8 hours roundtrip to the store I bought the phone from, and they told me there's nothing that can be done and to just go ahead and drive. I asked if I could get a return slip online or even ship the phone in, they said no. Absolutely no help for someone who is trying to return a purchase even though I've been a customer for 6 years. They didn't even apologize for giving me the incorrect information.

I am eligible to add a line to my plan. This has been confirmed by customer service. However. They refused to add a line without changing my plan first. Then finally admitted that I wouldn't have to change my plan. But that they won't sell me the phone to add the line. That I would have to bring my own phone. Make this make sense.