MetroPCSReviews of metropcs.com

Metro COME ONNNNN!!! I Have been a loyal customer for a long time (7 years to be exact) and every time I had an issue or a question I would go in a store or call customer service, and both would give me attitude or rude customer service, let me wait on hold for a long time while I know they are in the background being lazy or something like that and not understand issues. That's the kind of people you hire?!?! REALLY!?!? COME ON!!! I had to explain to a guy my little question for about 15 minutes before he got it. I think I'll be better at another phone service if you don't get better service.

I would give 0 stars but 1 is the least amount. My son and I drove 50 minutes( we live up in the foothills this is the closest to us) to go to Metro PCs to pay his bill. There are 2 metros in Yuba City. The first one we went to was supposed to close at 7 pm. We checked the closing time before leaving home. We got there at 6:45 pm. They were closed. There hr also posted on the window said 7 pm closing time. I was upset but we knew 7 minutes down the road inside Yuba/Sutter mall there was another metro and it closed at 8 pm. We got to that one at 7 pm and it also was closed. The business across the way said they left at 6 pm. Today. Well there hrs posted 8 pm. There were no signs at either place saying they were going to be closed early. The internet didn't show them closing early. It cost me 35 dollars to in gas, a wasted trip of 2:30 hrs. This is unacceptable. I think it is disgusting they would do this and not warn people they close early sometimes. These company's that don't care about their customers deserve to have to go out of business.

Metro! COME ON!!!! I've been a loyal customer for over 5 years straight ..my current plan (60$ w/prime ) I've had and rather enjoyed...but now your pushing this Ridiculous. FLEX plan. Now I'm.going to speak on behalf of existing customers who may/may not want to switch to the flex plan from their current.existing metro plan. What value are you giving me? Essentially your upping my bill 15$ a month ..for what exactly ? What value have you added to the flex plan that would make me want to switch...initially I thought it was a cool plan, untill I realized I can NOT take advantage of the new phone until 12 months (1 year) time of active flex plan ... One of the selling point for u all on this flex thing is giving existing members that new customer vibe...BUT HOW? all your doing for existing customers is making them pay more for the SAME EXACT PLAN. im essentially financing a phone , that I won't get untill it's been a year Your not doing anything for existing customers STILL . I was supposed to get a new phone to replace this refurbished phone u sent me after I filed an insurance claim..and you all never made.good on that either ..I'm still stuck with a moto stylus that came with no stylus and partial sound laggy as all get out... Needless to say metro your not listening and your not looking out for your long time.l customers ...which most like in my case..are just about to switch to another company .

Well I did really like Metro.. I I honestly have no idea how I got put on auto pay. I never do that normally because in case if I don't have the money in my account or if the money in my account is for something more important than a phone bill.. well my phone was still active on May 31st. And was still going to be active for another day or two. They withdrew my auto pay on the 30th in the morning. On the 31st I called to get a transfer out pen because spectrum was offering me a better deal. While on the phone with the agent I was telling him I was at charter transferring out. I asked him for a refund on the $80 for the month of service for the two lines that I was not going to be using. He told me he was creating the case and that he was doing that for me. Throughout the next week and a half I called to check about this refund more than once and every agent assured me there was this case it was going to take 10 days for the refund. After waiting two weeks now... I am told that because I transferred out my account got closed therefore I don't get my refund.. I was like well then the guy on the phone should have told me that if I transferred out before my refund I wouldn't get it. That's $80 that I'm just out now and that I had more than one agent lied to me over a week period of time telling me that I was getting a refund... For them to tell me that because I transferred out in my account got closed I just out my money. So I would at least not recommend auto pay.. because of you ever switch companies you'll be losing that money. And then what's the point of them even recording the phone calls because the guy never even told me that I was going to lose the money nor did the five other agents when I was calling and asking about this in the meantime.. I'm just really pissed off because I switched to spectrum to save money because they were offering me a better deal. And then now because of me being on autopay which must be when you pay with the card online it must automatically click auto pay for you because I definitely would not have did it.. now I'm just out $80 that I was counting on for a bill. Thanks Metro .. this is how they get you not all that yada yada b******* this is where they get you..

I have been a Metro customer for 10 years but not much longer. I recently bought a new phone from them and did not know it had half the storage of my old phone. I took it back a few days later to exchange it and the store refused to do anything. I called Metro and they also would not do anything to satisfy me. The fact that the store and the company are willing to lose a 10 year customer over a $90 phone says all you need to know about their customer service.

All I can say is do not ever buy anything from them because I did it never worked tried to return it for exchange or refund nope even though it says rite on receipt 14days you call the 1-800#they don’t care either the girl working there very rude called me a liar in so many words claiming it worked it did not so if this is how y’all treat people I do not see how y’all still in business I’m shocked I will be sure to tell anyone I know do not give them your business

Six years of on time payments, and until a month ago good service. I have a special needs child and a father with autism, and I can use the phone I'm still making payments on to use wifi. Customer service has been rude with no solution. Brick and mortar stores no noting but to try and get you to buy something else's. The last straw was Customer service reps laughing in the background while I stayed in hold for over 20 minutes to receive ZERO in return.

Exelente trabajo y atención de parte de las trabajadoras (Rachel y Gabriela) en 1550West 84th street suite 40-41 Hialeah FL 33014.Espero que sigan destacandose de esa manera muchos saludos.