MetroPCSReviews of metropcs.com

I changed my phone number for the first time since 2021. You get one free one a year, this is 2024. The rep didn't do her job properly and my phone was disconnected the next day for NON PAYMENT!!!! I call and was told the rep didn't do something correctly and I was turned back on same day. I called today for an extension to pay and was told REPEATEDLY I had an extension last month. I HAVE NOT HAD OR NEEDED AN EXTENSION IN YEARS!!!!! So now I'm on the phone with someone who does not speak or seem to understand English telling me I got an extension last month when I didn't. I'M TIRED OF BOOTLEG SERVICE. When you do need help they screw you over! Then they over talk you!!! THEY DON'T LISTEN!!!!!

HEY GUYS MY NAME IS LONDON I HAD METRO PCS FOR 2 YEARS OR 3YEARS OF YALL WANT A PHONE FOR 50.00 BUT THE PHONE IS 68.00 GO TO METRO PCS AT 2704 N PINE HILLS RD ORLANDO FL 32808 BY THE PIZZA HUT THANKS LONDON

Fui a pedir ayuda con el chip de mi teléfono q acababa de comprar y me estaba fallando e iba a cambiar de aparato, la persona q me ayudó me cambio el chip pero no me hizo el cambio de aparato, eso lo hice yo misma en mi casa y aún así me cobró el servicio y después me dijo q fuera a servicio al cliente y me reembolsarían mi dinero lo cual no sucedió, volví a llamar y me dijeron q no me van a reembolsar nada y q esp me lo debieron hacer en la tienda donde me cobraron, llamé a la tienda y me dicen q no me van a reembolsar nada xq ese es un cobro q se hace cuando cambias de aparato pero eso lo cobran solo cuando ellos hacen el cambio y no lo hicieron

We highly recommend Metro PC in Prescott Valley it has changed for the better. We have been with Metro PC about 10 years. They now have real customer service personnel. Lucy was good ol' fashion excellent customer service. She never quit and extremely helpful. She was consistant by phone before we got there and was just as awesome until we got our new phones with our fantastic old price. Her attention to detail and pleasing the customer is so refreshing. Thank you, Lucy!

Me pareces excelente servicio

I've had insurance on my phone for 2 years and Thursday September 12, 2024 it broke. I went to the metro PCs store on Wilson Rd in Jacksonville Florida to find out how to use file an insurance claim. The rep barely spoke English and instead of telling us what to do she switched my phone to a new phone and changed my plan to a higher plan. After explaining to someone else in the store they switched me back to my old phone but with a higher price. Because they cancelled my account and my insurance, when I tried to file a claim the next day they are telling me that I have to wait 6 months to file a claim because my account was cancelled and reactivated. I've been on the phone for 6 hours today trying to get this resolved talking to managers at Metro customer service and Assurant,and everyone claims that there is nothing that they can do. This is unfair and unlawful practice to cancel my account without my authorization,take my money for 2 years and expect me to pay for a service I cannot fully use. I'm about to file a complaint with the CFPB, FTC, and FCC unless I get remedy Soon. All I have been asking for for 3 days is a replacement phone. I don't make empty threats; I will be filing complaints Tuesday morning if this isn't resolved by the end of the day tomorrow.

YOU KNOW WHAT WRONG BUT I WILL TELL YOU ARE THE MOST DEHONEST COMPANY!!! You change my phone knowing I will have a much cheaper service without telling me now Your service is the worst for the price!!!

Worst customer service!!! I have been with them for 10 years. I contacted customer service and no one spoke English. I couldn't understand half of what she was saying. The customer service rep also could not look up my account. I ask for a manager and the person spoke worst English. After 30 minutes of ask them to repeat themselves, they still did look up my account. The told me to go to a PCS store. After I contacted a store, they told me to contact customer service. It seems like the customer service has been getting worse over the years. Please get someone to speak English. Please get someone to be able to look up my account. I was not able to solve my issues. I will not be recommending this company to anyone. They have the worst customer service!!!