MetroPCSReviews of metropcs.com

I'm simply gobsmacked.My phone broke so I was left wit no choice but to get a new one bearing in mind that the broken phone was forced on me by the company when I was going to get my sim, Fast foward to a few days ago, after getting a new phone and inserting my sim, it would not work. I called the customer care and went through the rigorous hassle of switching lines using the the online steps guided by an agent since I did not have $35 to shell out to have it done in-store. Tell me why, after completing the entire process, I received a message that my phone would. not work on my $25 plan except I switch to a $55 plan. I currently can't use my phone because I can't afford the new plan. My new phone is there, and I can't use it. This is rather unfair and unsupportive. I have no reason to continue with this service or recommend it to anyone else. I guess their agents know these things because they are always extremely nice on the phone. Yes, I am aware that they are carrying out their duties, but they are the only thing that makes the metro tolerable. I am confident I wont be with metro for long niether will I be recommending

All I can say is wow!! I went in to get a new phone because mine completely broke so I had no choice. Apparently when I got a new phone they completely switched my phone plan (making me pay extra) without saying anything. According to Metro they don't offer that plan anymore but it would have been nice to know that ahead of time instead of just changing my plan without saying anything. There is no reason why my plan should change just because I get a new phone... Wth does that have to do with anything?! Not only did they change my plan I completely lost Amazon prime which was free and now I have to pay $15 a month. That is absolutely ridiculous! Been a customer with Metro for a very long time but as soon as I get the money you bet your ass I will be switching. Metro is horrible yeah they might be cheaper but I'd rather pay the extra money to go somewhere else. Get it together people

Muy dificil entender Que apezar de ser una pesima compañia en atencion al cliente y sus cobros apsurdos . No duele mucho creer que para ellos sus clientes. Somo estupido e ignorantes.

I paid my bill and they shut my phone off twice than i called and they wanted me to pay more money . had me on hold for two hours than hung up on me. The worst service ever.

I called today 1/23/25 Thursday at 0743 AM. I spoke to Carol from remote area her accent sounds like India. She said the lowest plan for 3 lines $95.50 monthly after I removed hot spot and 2 gigabytes data TCL Tab 8 but I went to the agent in USA they said $86 something. I was confused try to ask her questions but she hung up the phone at 0758 AM on me. Very bad disrespect customer service!

At first, we have been scammed at the St.Cloud, MN, MetroPCS store: store representative Chris told us, that by the law (his exact words), we can't buy a new phone without a "safety package", which included phone insurance and extra accessories (total $90 for the accessories). And he didn't give us a receipt. (In one of the reviews Customer did mention not getting a receipt either, sounds like a pattern). Later I called Customer Service and asked about the "safety package". Of course, it was a lie. Customer Service Rep told me to return the accessories, but we couldn't because we didn't get the receipt!! I filed the complaint against the store. I was told it will be the investigation, and I will be informed by the e-mail about the results. Two (!!) months later still nothing. Yesterday I called Customer Service asking about my complaint. First rep told me he will talk to his supervisor and kept me on hold most of the time. At the end he told me he is going to transfer me to his supervisor, and I will find out what is going to happen next. He put me on hold, and the line went dead. I was on the phone, but no one was answering. I got tired of waiting and did hang up. My total call (read- being on hold) lasted an hour and a half. I called back, and the same story: no notes on account from previous rep, being on hold, and being "transferred" to supervisor. And the "dead" line. Another hour and a half. I did hang up again. And here I realized: this is how they get rid of the Customers; they don't transfer you to anyone, they just put you on hold forever. You will hang up sooner or later. This is how bad the Customer Service is at MetroPCS. If you have been scammed, you can contact the Attorney General in your State, they got a Consumer Protection Group, at least we got it in MN, and file a complaint. If we don't do anything, it will continue.

After giving a decent review to Metro PCS I now have to go back and update my review of them, I had to contact customer service because I have been getting a whole lot of scam calls, I wanted to find out if there was anything Metro PCS could do to limit the amount of calls I was getting, the first representative I spoke with didn't speak good English and hurried through the process activating something and just told me the problem is fixed, he never told me what he had done or how he had fixed the problem, so I called back to find out what the first representative had done, that was a mistake, the second representative could speak a little better English but still didn't tell me a lot, she told me what the first representative had done and it was not much, he had activated something on my account that was supposed to limit the amount of spam calls I receive, I finally got frustrated and hung up, I still didn't get the information I needed and still don't know how I can limit the spam calls I get, I guess I'll have to install a call blocker app so I can get some peace, Thank You Metro PCS for nothing!!

I've been with metro PCs for about 6 months. So I go into the Salem,NJ office to find out why I paid for the $55.00 plan but the app says that I still owe $55.00 and my phone service and data were no longer on. Anyway, the Indian gentlemen who finally appeared from the back door to the counter was very disrespectful and nonchalant(I don't know if he was upset because I woke him up or he was eating, I have no clue )about the matter and refused to assist me numerous times and told me to call 611 which I told him that I did multiple times before I left the house to no avail and they told me that they couldn't help me because my service was suspended for nonpayment and he still refused to assist me. After numerous attempts of asking him if he can call customer service he eventually does.I literally had to beg him😡. What's going on with Metro and why are you hiring such people ? He doesn't care about serving customers ,he doesn't care about people at all;he is just there for the paycheck. After this month is up I'm no longer going to use Metro PCs service.