MetroPCSReviews of metropcs.com

I am so seriously upset with Metro about T-Mobile after being a customer with them for 9 years. They do not let you know when you purchase a phone that you got to wait 365 days before your phone can be unlocked even though in the phone it says 180 days. I have fallen in a financial hardship due to having a total knee replacement surgery and have been out of work and not sure when I will be able to go back. Because of this a gracious family member has added my 2 lines to their account with a different carrier. Now though I have to find a different phone because they won't unlock the phone which is 202 days from the purchase date meaning I have to wait 163 more days for it to get unlocked. And also they communicated with me on chat and said that they made ticket numbers for the phones to be unlocked and that I would receive an email in 24 to 72 hours and it is now 5 days out and I still have not received an email. Unreal when I have to be in touch with my medical team. I've had it with my wits end with Metro T-Mobile and originally had planned to go back after getting back to work but I don't think I'm going to after them making it so hard to unlock a dang phone.

I have been a Metro customer over 12 years and pay monthly via CC saved in their system. I have 5 lines. A phone was switched on one line for a $25 charge the rep said would be billed. Rather than simply use the existing card they have been charging for YEARS, they suspended service with no notice until I paid. The rep tried to rationalize it but couldn't really do it. Ridiculous! Their system and customer service are poor.

I’ve been with metro 5 yrs or more …. I’m so disappointed that how messed up a company could be ..,to send me a replacement used I phone that is locked….then I called metro itself & they pushed me away saying basically it’s not their fault it’s a 3rd party issue which is BS because I would not be in the situation had they handled they’re so correctly the first time I’m seriously gonna leave them after so many years and write reviews everywhere if they don’t fix it I’m losing money without my phone and no one can get it right.

metro is a great service only thing I dislike is the fact that I pay insurance for my phone but if it is lost or stolen or broken, I have to pay full price all over again for a new phone if that is the case there should be no need to pay insurance for it. I rather go with a company who does not make me pay full price all over again at least let me pay half.

Absolutely horrible. I've been with Metro for years. I'm done. This is the worst I've ever experienced. 6,7,8 times a day I lose service. That's unheard of and I bought a new phone not even 2mos ago. For $75 a month I shouldn't have any trouble with my service. It's time to go back to AT&T. Boost mobile was better! I never had any problems before T-Mobile took over. I'ma give Boost Mobile a call. I honestly never had any issues with them, never should have left them. Metro PCS should be -5 stars

Before T-Mobile bought Metro PCS, the service was great. Now most of the time, I can't get internet service if I'm not at home unless there's free internet service. I shouldn't have to be connected to the Internet to Google something. This service is supposed to be 5-G. I see I have to move on from Metro T-Mobile.

I was with metropcs for 8 years. I decided to change providers and asked for a refund since I had just paid my bill 2 days before the change. I was first told I would receive my refund within 3-5 days and now I don't qualify for one. Customer service is horrible both in the stores and on the phone. They try to sell you cheap phones for hundreds of dollars and the phones don't work right half of the time. I'm not saying this because of the refund problem but because of the service.

It's been over a week now that Metro has denied me access to my texting service. I'm paying for a service I'm unable to use. I guess I will have to go with a new phone company. Mint Moble offers cell phone service for only 15 dollars a month and they seem to be have a way better service then Metro. I'm going to switch my mom too. You are going to lose 2 customers if I don't get my texting service back in the next couple of days. You're workers with Metro are unable to fix this issue. I have been unable to properly do my job by not sending my boss the documents at the end of my shift through text. Metro is a mess! Very disappointed!