MeowantReviews of meowant.com

Response from MeowantSep 22, 2026

Hi, I am truly sorry for what you experienced when opening your Meowant SC10. Receiving a unit that appears used, with dried litter and waste on it, is completely unacceptable, and I fully understand why you are upset — especially after waiting over three weeks for a presale order. We are taking this very seriously. Our records show that a new unit was shipped, so we are immediately checking with our warehouse and fulfillment team to investigate how this could have happened. Please rest assured that we will give you a satisfactory resolution. Thank you for sharing the photos and details. They are very helpful for our quality-control investigation. I sincerely apologize again for the inconvenience and disappointment this has caused.

Response from MeowantSep 22, 2026

Hi, I am truly sorry to hear that our automatic litter box does not fit your two Maine Coons. I completely understand your disappointment, as Maine Coons are among the largest domestic cat breeds and need extra room to turn, dig, and move comfortably. We have already sent you an email with the return address and instructions. Please check your inbox, and also your spam folder in case it was filtered there. Once we receive the returned units, we will process your refund promptly. If you would like any assistance with the return or have questions about a more suitable model, please feel free to reply to our email. Thank you for giving our product a try, and I sincerely apologize again for the inconvenience.