Jonathan M.
Update!
Originally I gave a one star; however, since then the customer service significantly improved, my order arrived and everything worked the way that they said it would. There may have been some confusion on my part, that is not their fault. They have done everything they said they were going to do and more.
Response from MeowantSep 22, 2026
Hi, I am truly sorry for the frustration and the feeling that your concerns were not addressed. I completely understand how upsetting it is to feel left in the dark about your order. I would like to clarify the timeline of your order. Since your order was a pre-order, we sent you a notification email immediately after you placed the order to inform you of the status. The product arrived in our warehouse last week, and we shipped it out right away, sending you a shipping confirmation email at that time. We did not receive any previous emails from you regarding this order, which is why we were unable to respond sooner. However, we have just proactively sent you an email with the tracking information so you can monitor your package's delivery status. Your package should arrive very soon. I sincerely apologize again for any inconvenience and misunderstanding. If you have any further questions or do not see the email, please check your spam folder or reply directly, and I will be happy to assist you. Thank you for your patience.