MeowantReviews of meowant.com

Been waiting over a month. Says it finally shipped with fedex. Has shown being at the shippers in California for 6 days with no movement. Very disappointed.

Been over 2 weeks and still not received item. Web site says not shipped out.

Received product. Works as expected, and is very quiet when it runs. Definitely recommend.

Great experience

Shipping was quick, the litter robot was well packaged, and exactly as described.

I have ordered several meowant litter boxes and each one has been better than the previous ones. They are continuously improving their product. They also have great customer service

THIS IS LITERALLY LIFE CHANGING Not an exaggeration! The low profile design allows my senior cat and my three legged cat to enter an exit the litter box so much easier than other designs. I could not believe how quiet the cleaning cycle is! I can barely hear it. Being able to have a clean litter box without even thinking about it is amazing. You will not regret choosing this.

I have been dealing with Meowant since June, and it is now the end of September—and my issue still has not been resolved. The litter box worked for a short time and then simply stopped working as intended. I have contacted customer service numerous times, but they take many days to respond to emails, only to have me repeat the same troubleshooting steps over and over again. Nothing has actually resolved the problem. At this point, I do not even want a replacement. I just want other customers to be aware of what they may be dealing with if something goes wrong. The most frustrating part is that my litter box was fully within the one-year warranty period, yet getting help has been an incredibly long and frustrating process. Please be aware of this before purchasing from Meowant. A warranty doesn't mean much if getting the company to honor it becomes this difficult. UPDATE: What  a joke; Your response of how you "finally" "realized" the problem and offered JUST a base to the machine (only after trustpilot review). This was my responce to their email. If anyone would like any emails we have shared let me know. Yes, that is my address (where they want to send it). You knew what the problem was all along. We have three months’ worth of emails documenting this issue, yet your company has provided some of the worst customer service I have ever experienced. Shame on you. Your deceptive response to my Trustpilot review is almost comical. You stated that you were unaware of the problem and that everything appeared to be working properly based on my video. What you failed to mention is that I had told you multiple times about the weight sensor issue, not the box having power issues. I also told you many times the power and clcle would work if I pushed the button manually, BUT didn't work after my cat left the box and there were NO notifications through the app. You were fully aware of these problem as stated in multiple emails. In fact, in an email you sent to me through AOL, you specifically acknowledged the problem we were addressing the sencor issue. Your Trustpilot response and that email were sent on the very same day. So your statement on Trustpilot that you did not know about the issue is simply not consistent with your own communication with me. You also stated on Trustpilot that I used multiple ways to contact your company. Yes, I used your MEOWANT website chat to ask for help. However, no one responds through the chat. Instead, I was told that someone would email me, sometimes days later, and I would then respond to that email. Those are two contact methods provided by your own company—your website chat and your email support. If you are referring to another method of communication, the only reason I had to use Google Drive was because your company required me to send lengthy videos that were too large to send by email. I was simply trying to accommodate your request and provide the evidence you asked for. This entire situation could have been handled so much better. What should have been a simple customer-service issue turned into months of frustration, stress, and unnecessary back-and-forth.