Medical GuardianReviews of medicalguardian.com

The woman i spoke to on the phone when i requested cancellation was WILDLY rude. I politely informed her my situation with my mother was messy and extremely personal and I didn't feel comfortable discussing it or want to explore options - just wanted to cancel. She proceeded to laugh at me and tell me it's normal to discuss these things with her, ignoring my wishes, tried again to ask about it, and then MOCKED me as we were ending the phone call - "good luck with your VERY PERSONAL issues" with a sardonic giggle.. i was completely appalled and i am ashamed that i ever trusted this company with my family or my finances. This was the most disgusting customer service experience I have ever had.

I was looking at Medical Guardian but their reviews were really bad - even on their site. I have a screenshot I sent a friend showing they had 2.7 average from 16,072 "real reviews" on Best Company... and today I check back and they've somehow managed to make that review score 4.5 all of a sudden, with the same amount of reviews. Something doesn't sit right with me here. Will be reaching out to the government body about this.

I called in to get an alert button for my mom. The customer service rep Cary was excellent, detailed and caring. This integrity on my first call impressed me with your company and the level of service provided. Thank you!!!

Mom had issues with her device and we have had it for years. They exchanged it for an updated version quickly and without issue. It arrived promptly

I feel that I can depend on M.G. in an emergency which is the whole point of having the monitor.

A very good service

Staff is fantastic. Battery in unit won't hold a charge very long. I wouldn't trust it fir more than 24 hours.

Though co-housing with an adult child, his work hours are long and occasionally involves travel, my Medical Guardian gives comfort to all my family, and me, in case of emergency. Fortunately, I have not had to use it. However, an 80yr old neighbor fell on ice while walking her dog during the day. She also walks it late at night, summer and winter. Needless to say, we neighbors are still trying to convince her to contact Medical Guardian for her own safety.