Medical GuardianReviews of medicalguardian.com

After transitioning to full time care my 94 yr old mother quit using the Medical Guardian. We decided to cancel the service. We found they had added fall protection for an extra cost and were actually double billing for that service. I think the devise ended up costing close to 1000. a year according to credit card billing. I had to follow up on the cancel request. They said they didn’t receive my letter. I was told only then I could email w my request. They did reimburse for the double billing and charges after I canceled the service. That too took a follow up call. Check your invoicing. They will not check in on you.

My "watch" replaced another less sophisticated alert bracelet and I chose this one b/c of the interactive alarm (and alarm test) feature and b/c it sends an alert should it detect that I may have fallen. This feature is very sensitive even to possible falls and asks me if I have fallen or not. Also, it is GPS sensitive so knows where I am if I am not at home.

The mini guardian is a small but mighty device that connects to help when needed. It gives me confidence and calms my fewr of falling and my balance. The customer service is great and on the phone with you with a press of a button. Thanks to this peace of mind.

Having this device makes me feel safer at home since I am by myself.

The team is great.

If I accidentally put my hand down hard, I'm immediately asked if I need help. When I say no, I'm asked quickly, and answer quickly that I'm fine. I feel confident that when I actually need help, Medical Guardian will be there to assist.

They respond quickly to detections and always polite and undersrttanding when you tell them is was an accidental drop. I am dropping my halo quite a bit and when i do, they immediately calls and ask if i need help. One night I had the charger sitting on my nightstand when my kitten jyumped up there and knocked if 0ff onto the floor. They immediately responded and i explained have a kitten that thinks everything is his playboy. They understood and said thank you for confirming and we are always here for you. You never know ow when a detection can be an actual emergency. I live alone and feel comfortable knowing that’s Medical Guardian is here for me. An ambulance was dispatched once when i dropped my halojust out of reach. My phone was in another room so I couldn’t get to it soon enough to explain what had happened. I was embarrassed but also thankfull they were so quick to respond,.

This is full of hidden costs. After receiving the equipment they wanted to raise my monthly rate more than double. When sending it back it cost $50 With insurance and they charge a $50 restocking fee. People on phone are rude. After a week of them receiving it I had to call back with tracking number then it will take 30 days IF a refund is processed. You get what you paid for.