Medical GuardianMedical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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1,456 approved reviews, newest moderated first
M H.
Great peace of mind for Singles living alone. A couple of things to keep in mind: If you accidentally drop it to the floor, DON'T just walk away or you'll likely find an ambulance and cop car in front of your house. Voice quality on phone is marginal quality; a big 'garbly' so PAY ATTENTION if you hear a strange sound nearby.
Stephen R.
Received medical guardian equipment in mail today. We have French doorknobs on our doors which does not work with the lock box provided. Once the box was secured to the doorknob it was easy to slide the box off. Anybody could just walk away with the box. Called customer service and after waiting seven minutes on hold was informed that there was no other option!!!!! There should be another option where the box could be secured to the top of the door like a Christmas wreath. Not a happy camper! Would be great if management could correct this problem.
Joanne
Although we never had to use the service, it is nice to know that they are there and dependable for emergencies. Thank you! J. Jones
ALFRED
Having a reliable device that can summon aid when it's needed gives me peace of mind. I have had one since September 2022, and it has afforded me comfort. Fortunately, I have not had to push the button for assistance, but I know it is there, ready to help when and if I need it. Knowing my emergency numbers are at the dispatch center, along with the front door key in a lockbox on my front door, eases my mind, knowing that the door will not be broken down should emergency workers have to enter my home. I would recommend this device for anyone needing reliable emergency assistance.
Alice
Detected a fall when a tree was being cut down. Pleased with the sensitivity of fob
kathleen R.
Years ago I let my neighbor purchase an alert device not knowing it was a subscription service which was never known to me or her. The device was never activated nor used abd returned to them a month later. Today several years later they attempted to use my American Express to collect this charge which I understand is illegal.
Kathleen W.
My 89 yr. old mom paid for her device in full (huge mistake). She never used the service, had the device for about a yr (new in the box) when she had to moved into a Sr. Living place. She called them at that time and was told that they would send her a box to return the equipment but it never came. We called again about seeing if the service could be moved to her sister's name. They would not even consider it. Told us that if it was going to be reactivated that it would have to be in her own name. Even tho it is brand new and never used. Such a waste of brand new equipment- to go in the trash. Horrible company. Stear clear. Bad customer service as well... will leave you hanging on hold for 20 minutes!! You'll get sick of listening to their elevator music!!
Ronald D.
The Medical Guardian service is top notch and very prompt no matter where I am. It is very comforting to me and my family who live in other states. One time the alarm was used and rescue and law enforcement were at my front door within 5 minutes.