Medical GuardianMedical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Hospital & Emergency · Philadelphia, Pennsylvania
Excellent
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1,456 approved reviews, newest moderated first
Judy D.
Called Medical Guardian to report that 2nd alert device was malfunctioning & received replacement device within 3 days. Had to call Medical Guardian a second time because company had sent my daughter a text saying the device was locked in test mode and to receive a replacement authorization number. When setting up the 3rd device it said test mode was complete. Customer Service gave authorization number & reported that the test mode was closed.
AW
I ordered an extra charger for my watch. It was promised the next day and I was charged on my credit card. 2 days later when it didn't arrive I called to find out why. I was told that they didn't know when it was going to be sent out because they were using a new system. I told them to cancel the order then. They didn't cancel it. They charged me! Now I have 2 credit card purchases for an item I never got. I can't even speak with a supervisor. They might contact me in 2 days. I don't need that kind of service for such a critical health item.
Julie
My mother did not want to have Life Alert as the whole town shows up when you press the button. This system offers to call contacts instead! She is extremely happy!
Joe Ann Z.
Very easy and strong confidence with this service.
David D.
The device works well and the response is quick. However the battery life is poor.
Pat Q.
As an amputee who lives alone, friends persuaded me to get your product. I feel much more secure and confident whether at home or traveling.
carol
At the front end of ordering Medical Guardian, they were very nice and helpful. Devices arrived as indicated. Support was there as we had questions. The device is sensitive (that’s what we want) so goes off with sudden movements sometimes. They always checked in to see if Dan was ok and were kind and not frustrated that it was a mistake. Great experience so far. Thank you.
Kevin C.
Medical Guardian has worked well several times that my wife had a medical emergency, and we are both very grateful.