Medical GuardianReviews of medicalguardian.com

My mom has gotten her guardian. She set it up herself. She feels more secure knowing she is not alone.

Our current plan we have in place is just as good and doesn't cost us anything, so we cancelled Medical guardian.

I have had my Medial Guardian only a month and so far have not had any emergency. However, I feel very secure wearing my wristband and having my speaker always charged and near me, or with me when I go out. My son asked me to get a medical alert. I chose Medical Guardian because they have the GPS locator to find me wherever I may be, and will also contact my family members and send them an email if I have an emergency. It gives me a feeling of security knowing that help is always a click away if and when I need it.

I still have not gotten this yet, what is the hold up?

good follow-up. company tried reaching contacts and when unable they contacted emergency personnel to have the user evaluated which was accomplished.

Equipment was delivered quickly and setup was easy. So far we've not had any need to test the responsiveness, and I hope it stays that way, but it's very comforting to know that Dad's got some protection.

after having had the service for several days in nj, it was transferred to our home in florida. we have since had 2 occassions when the button was pushed. both times the chain of events responding to the alert occurred in the wrong order. the first time, no one came over the box, the home phone was not called, and emergency personnel in nj was called instead of florida. despite numerous phone calls and well-over an hour of time resulting in assurance from the service department telling us that the order of events and the ems phone number had been corrected, the second event led to response in the wrong order again. i was then told by emergengy responders that the correction had to be made by the service dept. (the same area that assured me the change had been made the week before). the service department representative then told me she did not have the proper clearance id to be able to make the change and that it would have to wait until her boss came in the following day. what was supposed to give us peace of mind has resulted in frustration and wasted time going around in circles with no one so far fixing the problem. and for this we are paying $45/mo.

I ordered medical alert for my sister who is 80 yrs old, and arranged to have my bank card electronically withdrawn on the 21st of the month but instead the billing dept did it on the 2nd of Dec. instead over drafting my account costing me a $35.00 fee. Which I couldn't get back from the bank, after being assured it would be done on the 21st. This also showed up in the account notes when talking to a representative with medical alert. I advised the rep I was sending back the unit because I couldn't afford this to happen again. I'm still trying to get my refund of fees, after being advised from another rep in billing I would have a refund on part by 1/9/15 but still haven't received anything. I called the company today 3 times trying to get through to find out about my refunds, unsuccessfully, on 1/12/15, nothing in my account again.