Barbara B.
Medical Guardian Satisfaction
I was more than satisfied with the information I received regarding Medical Guardian. The person providing the information was extremely courteous, informative and pleasant.

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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1,456 approved reviews, newest moderated first
Barbara B.
I was more than satisfied with the information I received regarding Medical Guardian. The person providing the information was extremely courteous, informative and pleasant.
Kathleen H.
Unfortunately my salesman never asked me about our cell carrier , AT&T, and the reception in my area. Even though the "map" shows good coverage , it is poor ! In fact, there was NO service on the device. Therefore it was useless in my house. Had to move on to another device that has better reception
Response from Medical GuardianFeb 3, 2015
Hi Kathleen, So sorry that you don't seem to have any AT&T coverage in your area. Sometimes it might actually be a faulty device rather than the cell service. It looks like you spoke with our Client Services department not too long ago and arranged to have your device swapped out for a new one. Please let us know if you have better luck with the new one!
Angela D.
The staff is very professional and courteous. I called to request a pendant to replace the wrist band and they are sending one right away. Thanks
Jean
Tests OK. Haven't had a need to use it.
John
Everything has been good except when I see ads about getting first month free which I did not.
Dan M.
The set-up and activation of the Cellular based hardware was very simple. The instructions were very clear. The woman I spoke with for Activitation was very helpful. I look forward to this being a great back-up plan for my Dad.
Margie's S.
Did my research and chose Medical Guardian because of the reviews from customers and "so called" industry experts (now I think that these are paid reviews). Well signing up and paying was the easy part, getting what was promised is another. Lots of misspellings and missed shipped dates. Hoping that the contract date for system start is extended because we lost a month going through MG's mistakes and late shipments. Still have not received the lock box as promised. When I called back to explain the situation, no real remedy offered, guess I'll have to call Main Office and file my complaints. If you go with MG, go over everything 3 or 4 times to get it all correct.
Brien A.
Good product so far did not get it on time.