Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian reviews

1,456 approved reviews, newest moderated first

John
Nov 17, 2015
I'm completely satisfied with my Medical Guardian equipment and my test interaction with the staff
Instructions were very clear on how to set up, register and test the equipment. Interactions with the staff to test the equipment has been good.
Report
Peggy
Nov 17, 2015
EXCELLENT
MY MOTHER DIDN'T NEED THEM BUT THEY WERE THERE WHEN THEY THOUGHT SHE DID...THANK YOU..
Report
faye
Nov 12, 2015
Good job
Every person I talked to at Guardian was friendly and helpful. I would not hesitate to reccomend Guardian to anyone.
Report
Rodney B.
Nov 10, 2015
Medical guardian review
I don't care very much for the arrangement. I have to wear the wrist controller on the same wrist as my watch because of a skin problem. A necklace would be far worse. On one occasion a sound like a cell phone ringing came out of the mobile device though none were in use in this house. I spoke into the mobile but got no response so I pressed the alarm button, got a quick answer and just called it a test. I later called the Customer S & S number and they said it was possible the device picked up somebody's cell phone,To me it is just something extra since I have a cell phone and a regular phone and ready access to 911.
Response from Medical GuardianNov 12, 2015
Hi Rodney, We are sorry to hear that you are not happy with your device, but we are glad to hear that when you pressed the alarm button you were able to get a quick response! If you're interested in an alternate arrangement, we do offer a mobile unit that can be worn as a belt clip. Please contact one of our helpful representatives at 1-800-313-1191 if you're interested in learning more about this device.
Report
LESLIE
Nov 8, 2015
Poor
Not happy.......rude telephone contacts.......not open 24/7
Response from Medical GuardianNov 12, 2015
Hi Leslie, We are sorry to hear that you are experiencing issues with our service. While our customer service department is not available 24/7, we want to assure you that our monitoring center is, and will be available to provide you assistance in an emergency 24/7, 365 days a year. If you have any additional questions or concerns, please do not hesitate to contact our customer service department at 1-800-313-1191.
Report
Wanda
Nov 6, 2015
Very Helpful Employees
Was put at ease, had personality, answered all question clearly very helpful. Overall a very good experience.
Report
VERNON
Nov 6, 2015
Inital installation a dud.
The initial installation would not work because my phone provider was not compatible with the unit. This resulted in a receiving a new model and returning the old one. It would more efficient if Medical Guardian knew ahead of installation which phone providers will work with the system. Otherwise all went well
Report
Candy
Nov 5, 2015
Excellent customer service
Company responded to my request for info immediately. There was no pressure for me to buy and all my questions were answered so I was able to make an informed decision. I was pleased to set up an account and received the equipment in 3 days. Very easy to set up and test once again the person that responded was clear concise &helpful. Moreover my92 yr old father can respond to questions being asked through the base so it's simple even for him more than happy with my decision to use this particular device and service.
Report