Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian reviews

1,456 approved reviews, newest moderated first

Peter T.
Dec 4, 2016
great start but service could be improved by focusing on their customers
Customers who are interested in medical alert may well have disabilities including hearing loss, poor vision and many other medical conditions. 50% of adults have serious hearing issues. In my case I rely on written or online material to help me understand what I cannot hear. The reference manual/User guide for Premium Guardian was not designed for adults who want to read the material as key information is in less that 8 point type and impossible for me with severe hearing loss but good vision. When i raised this issue there was no acknowledgement and lots of emails that may lead to 1/9 of the the User guide being enlarged after a week of trying. Nice people, good technology but process is not working.
Response from Medical GuardianDec 15, 2016
Hi Peter, Thanks so much for reaching out and for giving us that feedback! Here at Medical Guardian, we work to ensure that our medical alert systems are easy to use for everyone, and this feedback is really helpful to us as we are actually currently in the process of updating our manuals. We will definitely keep your feedback in mind moving forward as we undergo this process. Thank you again, Peter, and we hope you have a great day!
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Paul S.
Dec 4, 2016
New system for my mom
Was very impressed with the quality of the person I talked to. He was very patient with us and answered all the questions we had. Was willing to stay on the line till we were comfortable with the system.
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Frank P.
Nov 28, 2016
Less than courteous salesperson
Trying to get in contact with a Sales Manager to discuss unprofessional behavior from salesperson. Left two messages, its been a week, still waiting
Response from Medical GuardianNov 28, 2016
Hi Frank, We're sorry to hear that you were unhappy with how a salesperson here treated you. We've forwarded your message to one of our Sales Manager so they should be reaching out to you shortly. Thank you Frank, and we hope you have a great day!
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lori A.
Sep 4, 2016
You neglected to tell me I would be paying even though equipment was returned.
It is my belief that you were dishonest with me to sell your product and I do not believe this is right considering that I live on a fixed income and you were aware of that. Karma will come back to get you my friends, she is not kind.
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Cindy B.
Aug 15, 2016
Great confidence in this company
We had this service for 6 months for my elderly father and he had to use it twice. The response time was immediate. They were also great when we had to have them send a replacement when we lost the unit. We did purchase the insurance and they immediately replaced within 2 business days. Great customer service
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Vicki M. D.
Jul 15, 2016
Sign-up
Tim, the salesman was very helpful, professional, friendly and answered all my questions. The equipment was delivered in a timely and the set-up seems to have gone well. Since we are new customers we'll have to wait and see how the whole system works for us but so far so good!
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Bob M.
Jul 10, 2016
System does not work!
The base unit would not activate. I am waiting for a mailing label to return the equipment.
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Susan P.
Jul 6, 2016
First Contact with Customer Service
I haven't yet received my alert unit. However, I did have to call Customer Service because of a billing issue. I man that helped me was very understanding and more than willing to see why my charge card was overcharged. It was a wonderful first contact and I look forward to getting and using my Guardian Alert equipment. Sue P
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