Medical GuardianReviews of medicalguardian.com

Every body has been helpful on the phone when they make contact with them Or they with me.

Medical Guardian has come to my aid “I’ve fallen and I can’t get up” TWICE and I wouldn’t have been able to open my door myself. Each trip resulted in a trip to the hospital with a “problem”! Thank you Medical Guardian!!!!!!!

I agree that Medical Guardian service is 4 star. They responded promptly when my mom / dad needed assistance.The issues are with the billing aspects. When my mom passed, I call to take her off the plan. When I was setting up the plan I was charged extra for 2 covered loves and 2 sets of wearable equipment. When I reported that my mom passed away, they told me the annual subscription would be the same for just my dad. I was informed this year that my card on file had expired and they wouldn't be able to bill and continue service unless I called with an updated payment method. We elected to not renew, so never put a current payment method on file. They billed my expired card. I spoke to 5 staff on the phone and just kept getting passed around . Now they have 30 days to send me a return label for the equipment and once they get equipment back will determine how much I have to pay for a subscription that they indicated they were canceling. When canceling expect them to charge you for at least 2 months for the cancelation. I told one staff this was harder than canceling my PRIME subscription and he agreed and still passed me on. I had a cancel subscription email before I got the call hung up. So cancelation is immediate but billing continues for a few months. Why hasn't a lawyer picked up on this subscription service?

Reliable service. No problems so far.

My brother suffered a double stroke in July of 2024. His right arm and right leg are virtually lame. I purchased Medical Guardian for him last September. He has had to activate three times since then after a fall. Medical Guardian dispatches the paramedics very quickly and they contact my nephews to keep them abreast of everything going on with my brother. Very pleased with Medical Guardian! - Les Lorenzo

I am satisfied but I haven’t needed it yet but gives me confidence

The service representative I talked to was friendly courteous, and she sent out a new replacement immediately.

Nice company to work with and very helpful . Walked me through the process . When my sister passed it was easy to cancel with no outstanding fees as it is billed month to month .