Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian reviews

1,456 approved reviews, newest moderated first

Andrew
Jun 30, 2026
Customer Service
Customer Service provided response to my inquiry
Response from Medical GuardianJul 2, 2026
Glad we could assist, Andrew!
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Wilma
Jun 30, 2026
I’ve had to use mine several times to…
I’ve had to use mine several times to get help. They were very good to get m medical assistance. I rely on them!
Response from Medical GuardianJul 2, 2026
Thank you for trusting us, Wilma! We hope you are feeling well and continue to thrive.
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Satisfied C.
Jun 30, 2026
Great customer service
Great customer service. Very helpful and knowledgeable. Quick shipping and receipt of anything ordered. When my mother has accidently activated her device the customer representative is "never bothered " by it and always shows genuine care and concern. Having this device has allowed my mother to remain independent in her home and has given us peace of mind.
Response from Medical GuardianJul 2, 2026
Thank you so much for your review! We're thrilled you and your mother have had positive experiences with your device, and that your mother is able to remain independent.
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Herman
Jun 30, 2026
when I needed it the help was here in…
when I needed it the help was here in about 5 minutes
Response from Medical GuardianJul 2, 2026
So glad we could be there for you! Thank you for your kind words.
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Alice
Jun 29, 2026
Just knowing I can receive help when…
Just knowing I can receive help when needed
Response from Medical GuardianJul 2, 2026
So glad we can help give you peace of mind, Alice!
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Lori
Jun 28, 2026
I always felt my mom was protected.
I always felt my mom was protected.
Response from Medical GuardianJul 2, 2026
Thank you for your review, Lori! Glad we can help give peace of mind to you and your mom.
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walter T.
Jun 28, 2026
They are always ready when you need…
They are always ready when you need them They always respond fast
Response from Medical GuardianJul 2, 2026
So glad you've had a positive experience with our response team, Walter! We hope you continue to thrive.
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Mary
Jun 28, 2026
One issue I have is that I am paying…
One issue I have is that I am paying for fall detection. So far, you haven't been able to detect one time that I have fallen. The second I have is that when I have pressed the alarm button, I am connected to one person and then I am transferred to the dispatch center. That seems to take extra time. They also ask if they should contact any of my contacts and I tell them no, only the Fire Department for pick-up service. They contact each of them anyway. Why do they do that?
Response from Medical GuardianJul 2, 2026
Hi Mary. When you press the SOS button on your device, it connects you to an AI operator so we can best connect you to the services you need. Once connected to emergency services, we contact your emergency contacts due to the settings in your member portal. If you don't want us to call your emergency contacts, you can change that on your member portal at any time. Additionally, if you're having issues with fall detection on your device, please give us a call 1-800-313-1191
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