Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian Reviews | Read Customer Reviews of medicalguardian.com

Medical Guardian reviews

1,456 approved reviews, newest moderated first

Judy Vine F.
Mar 31, 2018
Love the service
Love the service. Quick response time and helpful friendly people. I feel more confident that my mom will have the help if she needs it. I would recommend this company to others. Thanks so much!
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Candice W.
Feb 9, 2018
I have had the most horrible experience …
I have had the most horrible experience with this company. I ordered a unit and told it was $39.95 per month. Within 5 minutes my visa was charged $600.00US. When I contacted them I was told it's a deal, buy 8 months get 2 free! Oh great deal! I immediately cancelled my order. The company sent out a unit anyway and now want me to pay to return it. I would NOT recommend this company to anyone. Beware
Response from Medical GuardianFeb 9, 2018
Candice, thank you for reaching out. We're sorry that you've had such a frustrating experience when ordering service with us. We would like to look into your situation to see if there is anything we can do to help resolve this situation for you. Would you be willing to help us locate your account? Any information you share in your response won't be posted to Trust Pilot. It will only be shared directly with Medical Guardian. If you could provide the full name of the subscriber and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day.
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eric H.
Jan 25, 2018
medical guardian has experienced either …
medical guardian has experienced either a system failure or a cyber attack. I just go of the phone with them. the are not admitting anything , but they had to re-build our account info. practically from scratch. someone needes to investigate this. HELP !!!!!!!
Response from Medical GuardianJan 25, 2018
Eric, thank you for reaching out. We are looking into your mother's account currently and will be reaching out to you shortly to discuss her situation. Rest assured that we have not experienced any cyber attacks or system failures and your mother's account information is secure. We will work with you both to resolve this issue. Thanks for reaching out and have a good day!
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Colin C.
Dec 10, 2017
Cancelled service and am still being …
Cancelled service and am still being billed. In August I cancelled this service and returned the equipment. The company denies receiving equipment and continues to bill us as of December. The company refuses to return stolen monies by denying receipt of equipment. The money they have stolen more than covers equipment cost, yet they continue to bill us. Will have to close bank account in order to stop thievery. AVOID THIS PACK OF THIEVES OR KISS YOUR MONEY GOODBYE!
Response from Medical GuardianDec 11, 2017
Colin, thank you for reaching out and for helping us to identify the account in question. We're sorry this situation has been so frustrating, but we wanted to assure you that we will be reaching out shortly to address your concerns and make this situation right. Have a great day!
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Syed Affan Raza Salman K.
Oct 20, 2017
Excellent Service
Excellent Service
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Larry R.
Aug 8, 2017
My mother used Medical Guardian
My mother used Medical Guardian , living by her self she felt safe with her fall alert . The one time I did need to call customer service they were great . Returning the equipment was a snap . So glad they were there for the family . Would highly recommend this company to anyone . Thank you .
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Lynne P.
Jul 31, 2017
NOT USER FRIENDLY!!!!!
NOT USER FRIENDLY!!!!!! CAN'T CHANGE MY ACCOUNT. MEDICAL GUARDIAN SITE IS GEARED TO RECRUITING NEW CUSTOMERS. NO HELP AT ALL FOR EXISTING CUSTOMERS!!!!
Response from Medical GuardianJul 31, 2017
Hi Lynne, Thank you for reaching out. We take your feedback very seriously, and we've actually received similar feedback from other clients as well. That's why we're happy to tell you we are currently creating a client portal where you will be able to access full details on your account. Until this portal becomes available in the coming months, however, is there anything we can help you with in the meantime? You can always reach one of our friendly Client Services Representatives at 1-800-313-1191 with any questions, comments or concerns. We hope this helped, Lynne, and we hope you have a great day!
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S M.
Jul 20, 2017
This company is a HUGE rip-off
This company is a HUGE rip-off! STAY AWAY, do NOT waste your money. They stole $425.00 from my 86 year old Mother. We tried to cancel and put the service on hold while my Mother was in and out of multiple hospitals and nursing homes. In the mean time, they stole almost all of her pre-payments while she wasn't even able to use the device! This company is a bunch of CROOKS!!!! This must be illegal. We were so RIPPED OFF. Please do not support this unethical and unfair company! I wish I had been warned before I gave Medical Guardian $550.00 of my Mothers money!!!
Response from Medical GuardianJul 21, 2017
Hi Suzanne, We are very sorry to hear about your experience. We take your feedback seriously, which is why one of our Client Service representatives will be reaching out to you shortly to discuss your situation. Thank you for reaching out, Suzanne!
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