Medical GuardianReviews of medicalguardian.com

Poor marketing practices! May be a good product, but would not and did not buy from them. I bought from Life Station and I am very satisfied. Do not give Medical Guardian your phone number! They do repeated phone calls. They use your local phone prefix to trick you into answering. They do not use their name on my phone like reputable companies do. I have told them in no uncertain terms not to call me.

The unit kept turning off, so I called and they sent another that did the same thing. Then charged my credit card $350 without telling me because I didn’t return the first unit. Never did anyone bother telling me to return the first one. Couldn’t they tell me to send it back (at my expense)? So I sent both back. I’ve given them 6 months to get it right. I’m finished.

They sell very aggressively, particularly wanting a year in advance payment. But do all they can to not pay when the product does not function. They are not honest when there is a problem if it involves a return of money. They think older people cannot be proactive and will therefore quit trying to get what they are owed. They also lie. They not only owe the $200# they also owe over $600 plus for something called the Freedom Guardian which xid not work according to them . sent back two days later. two months later no refund

After using this for 30 days I returned the items. The equipment was unreliable and the after asking to remove me they charged me for 3 months. 164.85 for items I never used or will use.

MedicalGuardian is a horrible company. I returned a fall detection necklace last year to receive a medical guard bracelet instead. The company never refunded me the big difference and refuses to because one of their incapable employees did not indicate in their data base that the necklace was returned. They obviously have no regard for their clients and choose to call their clients liars. Needless to say I am cancelling this service. Medical Guardian also uses AT&T as their carrier. Most people know how unreliable AT&T is which is another negative mark and has proven non successful when using the necklace. So I will use another company-one that treats their clients like they should be treated and who doesn’t call their clients liars.

My client ordered the device. It never arrived. However, a bill from the company in the amount of $1,078.65 PLUS $350 for the lost device was sent to my client as their FINAL ATTEMPT to receive payment. Nice scam.

I had read mixed reviews of this company, so I was somewhat skeptical. I had an extensive spinal fusion in May of this year and was looking for a system as I live alone. From the first call, they were very courteous and professional. They explained the pricing structure very clearly, and all of the equipment arrived promptly and was easy to set up. I ended up doing several false alarms as I accidentally hit a wall button or my locket, but they were always polite about it & just promptly reset the main unit. I would like to mention 2 outstanding customer support individuals: Katrina in the cancellation department. My friend was going to cancel me as she was paying less than I was. However, Katrina explained the reason and then credited me for a much more expensive unit that I really didn't need and gave me the same pricing deal that my friend had. This covered a base unit, a wrist monitor, a locket monitor, and 2 wall buttons. She was extremely helpful and honest. Jamil in the cancellation department. I was walking well & without my back brace around my home, so I called to return my equipment. I had been somewhat anxious about that as I still have to go through PT for my recovery as well as experiencing a knee that needs to be replaced and is not providing good support for walking. Jamil explained that I could have 2 free months to see how the PT was going to help and exactly when I would start being rebilled again. I appreciated his explaining that option which buys me another 2 months of support but I know when I need to cancel should I continue to do well. I trust this company as they have always been transparent and upfront about the cost and what services would be provided on that plan.

This is junk. My friend fell. Fall detection did not go off. I called and the said she didn’t push her button and it only work if she’s unconscious. What??? Plus the battery is only good for 12 hours.