MadisonseatingReviews of madisonseating.com

I ordered an office chair from Madison Seating. It arrived damaged. I called customer service, who instructed me to send pictures of the damage. Within a day I was offered an additional discount to keep the chair. However, I did not want a damaged chair and asked for a replacement. The company agreed to send another one at no additional charge, and said I could keep the damaged one. I felt this was more than fair treatment.

I'm updating a previous negative review I left for Madison Seating to say that despite my initial bad impression, when I was mailed a broken chair and left with it for a month, as of today, Sara from Madison Seating reached out, she was very apologetic and kind, and said this never should have happened. She is now not only sending me the replacement parts I needed, but also a second chair at no cost, as an apology. I feel much better about Madison Seating's customer service after this, and the company as a whole. It appears that I simply dealt with one very rude customer service rep the entire time, and I'm hopeful now that this experience was the exception, not the rule. The positive experience of having them go above and beyond to correct their mistake is worth more to me than the initial bad impression they left.

I received a damaged chair from Madison Seating. After a little back and forth with customer service, they agreed to send me a replacement chair free of charge. Overall a positive experience and their customer service has been very responsive.

I purchased an office chair (Leap Chair) from Madison Seating in December. When it arrived I discovered that one of the armrests was defective. The company responded immediately when I reported the problem, and made every effort to fix it. When that turned out to be impossible, they promptly sent me a new chair, which is in perfect condition and exactly what I was looking for. I would definitely order again from Madison Seating.

I ordered a chair from Madison Seating which we received. Unfortunately the chair was damaged, so I contacted them over email with the details of the damage along with a couple of pictures of the damaged chair. Madison was very responsive to my email and will be replacing the damaged chair at no cost. They were responsive and handled the issue like pros. Will purchase from them in the future and would definitely recommend them to others.

Excellent experience getting a nice office chair I am working long hours at home during evenings and week-ends to fulfill the ever-increasing demands of my many responsibilities in research and teaching and finally my back was in need of better support than the usual kitchen chair. Ergonomic office chairs can be quite expensive, but Madison Seating offers top of the line choices at impressive prices. Kudos to their customer service that responds attentively and promptly to queries and needs. I highly recommend them.

We purchase from Madison Seating each year. Great to work with. They stand behind their sales. Purchased 11 chairs, one was damaged- they responded quickly and replaced it. Great company!

First of all, it looks like every product they are shipping have a damage. We also received our chair but it is damaged. We reached out to them and yes they are responsive to your questions. they started negotiating to keep the damaged chair. What can we do with damaged chair. Hence we requested to send a new chair as the intention behind buying was to get a chair. They said they dont have any more chairs and asked to ship this damaged chair back. For that, they sent a shipping label which has incorrect trackingid to schedule fedex shipment. When we asked for correct tracking id, the response is to go and drop in a location nearby. I still have my chair and i have no trust if they even refund my money when they receive the item. On top of all the nuisance and we are wasting our time back and forth with them for nothing as they dont have any more new chair to ship back to us.