MadisonseatingReviews of madisonseating.com

We recently ordered 10 chairs for our newly rebuilt conference room. We received the chairs, but did not open them up right away. When we did, it was brought to my attention that one chair had a broken base along with a wheel that was split. I reached out to Madison seating letting them know of the situation, they kindly informed me that there will be no need to return the broken chair, instead we can keep it and a new chair will be sent out to us. I value open conversation and professionalism. The past year I have observed this, I look forward to doing future business with this company. Kudos to the teams that make this happen!

I purchased a used Steelcase leap V2 office chair. Everything went as outlined except the chair back was broken when I took it out of the box. I took pictures and sent them to Madison's service e-mail address. In a little more than 24 hours, they replied stating they would replace the chair and don't even return the broken one. All of this is good. I hope all goes well with this course of action.

Quick response to the issue – Received a resolution with the customer service department. They offered to provide a replacement and advised me to keep the original chair for parts in the future. Response time was quick and courteous. Looking forward to receiving my new chair. Thank you.

I purchased what I thought was a new chair from madisonseating, turns out it was an open-box. No big deal I thought I’ll just return it and buy a new one. NOPE, despite the fact that they say they have a 30 day 100% money back guarantee, this chair was a final sale and could not be returned. To add insult to injury, one of the arms was broken as well. NEVER BUY FROM THIS COMPANY. They will jerk you around and not help you resolve your issues. I wish I would have read reviews before I sent them a single dollar. UPDATE: within minutes madisonseating sent me The following email Due to the escalation of this matter to social media we are now unable to offer you any consideration or courtesies on this order. In addition, we will also be reporting you to online merchant services so that other vendors can read about our experience and decide if they wish to fulfill your future online purchases. If you would like to resolve this matter, confirm the reviews have been taken down and we will resume our review of this transaction. Management It seems as if you even try to leave them a bad review they will threaten and harass you.

The chair arrived broken, so we have to contact them. Their management is very, very unprofessional and rude. They were not responsive on essential matters and they kept sending rude messages with lots of threats. After we returned the chair, they refused to confirm that they received it... I cannot imagine how horrible service they provided! I will never do business with them again.

Prompt Response to Issue - Received a HumanScale Freedom Task Chair that was damaged. Contacted the company to advise of the issue. They offered to provide a replacement and advised me to keep the original chair for parts in the future if needed. Response time was quick and courteous. Looking forward to receiving my new chair. Thank you.

Damaged chair received… I ordered a refurbished chair from Madison seating and the chair I received was damaged. I submitted an email to their service department with pictures of the damage. I received a few responses and we came to a resolution. A replacement chair is being shipped and I don't have to worry about the return on the damaged product. I will definitely continue to do business with Madison and refer others. Thank you for the great customer service.

I have ordered several chairs from MadisonSeating over the past several years. YOU MUST KNOW that when you do business with a grey market company like this, you will get products with a name brand but THEY ARE NOT NEARLY THE QUALITY OF the same chair new from the factory. THey try to promote the furniture as having shipping damage and imperfections but they fundamentally alter the furniture. SPECIFIC CASE IN POINT: I purchased 4 Steelcase Criterion Chairs from them. The armrest were cheap replacement parts with a cheap plastic covers. THIS IS NOT A REAL CRITERION. THEY HAVE WELDED THE PARTS TOGETHER SO THEY CANNOT BE REPAIRED. These are the ONLY chairs that I have ever purchased that had the casters fall off. They use CHEAP Replacement Parts, WELD THEM IN PLACE so when they break, they cannot be repaired. This is practically fraud. HOw the Better Business BUreau can rate them an A+ makes the BBB a fraud too. I bought several chairs from Madison because I hadn't had a problem. They DO reupholster your name brand stuff in a low quality fabric but because I believed in the underlying skelton of the chair, I bought from them. But when the chairs cannot be repaired, maybe because the the name brands don't use generic parts, they weld the parts in. But cheap parts break and when you can't replace them like you could with an original, unaltered chair, THAT'S wrong. You know what else is wrong: 1) writing me an email saying "since you went to social media [i.e., TrustPilot] we can no longer help you" This was AFTER I had sent 4 e-mails asking them for help. 2) They initially had this review as "not a true customer experience" and I had to send my MadisonSeating purchase documents to TrustPilot before they would re-post the review. I had to do this AFTER I has just exchanged emails and those same documents just days before I posted on TrustPilot. I was not asking for a free replacement for something broken out of warranty. I was asking for a refund because the item I bought was altered to be un-repairable. The original chair was constructed to be repairable.