Best prices on the Herman Miller chair, Eames chair, Humanscale chair and more! Find ergonomic office chairs, home office chairs, executive chairs and more at discounted prices.
Madisonseating (madisonseating.com) has 687 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Dan Y.
Madison Seating was very helpful in my order. Customer service was very responsive and helpful. They responded to all of my questions throughout the process, and really did well to provide a solid customer experience. Thanks Madison Seating!
Gabe
Had some issues with the chair I received but Madison Seating took care of me and offered to compensate me! Would buy from again! Great customer service!
Ethan R.
I received a broken chair and immediate contacted Madison seating to resolve the issue. They were quick to respond and are sending a replacement chair. I am truly satisfied with the service!
kristi H.
Although I had some shipping damage occur to my chair, the Madison Seating customer service team was prompt in their response and resolution. Satisfied customer and happy with my chair!
Reg
Quality is very good for the price. Shipping was a little slow but I think we tend to expect everything overnighted these days. Chairs are heavy and need to be shipped via freight, besides: Quality takes time. Where Madison shined was the quality of customer service. There was a small problem with my chair and they took immediate steps to make it right without even batting an eye. Good customer service can be hard to find these days... but I found it at Madison seating.
Josh W.
Very impressed with the service of the company. Had a minor issue with a chair I received, and they were extremely responsive in solving the issue. I sent and email and received 2 voicemails and emails from them looking to rectify the issue. They ultimately offered me several options to solve the problem, not just one - and worked with me on the approach that worked best for me. Email and phone exchanges were very efficient, simple and dealt with very courteous people. Overall a very good service experience and highly recommend the company!
Kris A.
Beware! I was excited at first to see the website's discounted prices for Steelcase and Herman Miller chairs. I figured they were just some sort of clearance place for overpriced chairs. I should have thought more about the "too good to be true" prices. After doing a little more research, and reading about the law suits against them, I decided to cancel my order. They indeed make the prices look as if you're getting a new chair at a discount price, but really you're just getting a used chair. After that, I just didn't feel comfortable about doing business with them, they seemed shady. I tried calling them at first. Strangely they told me they don't "do cancellations over the phone," and I'd have to cancel by e-mail. I thought that was strange and unprofessional. Then I was told there was a 5% "cancellation fee". As if there is some overhead in placing an online order and waiting on them for two weeks to even ship the thing. I will give them this -- when I complained about the 5% fee, they waived it as a "one time courtesy". Good, I won't need a second time. They don't address the fact that the advertising on the site is highly deceptive to say the least. "$1,000 chair marked down to $400" -- The $1,000 would be correct if the chair was new, but it's not. You have to read the fine print "open box" policy, and even then you barely know what you're getting: refurbished, re-manufactured, wiped down with a wet cloth? Read the other reviews about this. And they claim that they've "been in business for 14 years." I may take their word for it, but I find no proof of that. Actually, by all accounts I can find, they've been around since 2014. Perhaps they're talking about the previous company LuxuryChair.com who also had a lawsuit filed against them from Herman Miller. Still, I find it slightly deceptive to say they've been around for 14 years as the same company. Notice they do not refute these points. So there you have it. I should have known better. Just buy a refurbished/remanufactured chair from a notable retailer who doesn't give you a smoke screen, if you want a cheaper one. *** UPDATE AFTER MADISON SEATING'S RESPONSE *** The response from MadisonSeating just shows how unprofessional this seller is. In their response to my original review, which has now been modified since MadisonSeating reported me for "accusatory" or "dematory" language, they said I was "lashing out" for personal reasons, and that my review was "ridiculous". Rather than try to ask me more questions about my experience, they resorted to accusing me and insulting me, forcing me to modify my review so some of it could stay on this site. MadisonSeating also reported my review as of 2/12/2020, saying I was not a genuine customer. I have provided documentation to TrustPilot to ensure that I am. I chose not to provide them with any of my information because I simply don't trust them, and I realize now for good reason.
Response from MadisonseatingFeb 10, 2020
THE FACT THIS INDIVIDUAL IS A VICTIM OF FRAUD HAS NO BEARING ON OUR COMPANY. NOT A SINGLE COMPLAINT FROM OUR THOUSANDS OF CUSTOMERS REGARDING THIS MATTER HAS BEEN CLAIMED. MADISONSEATING HAS BEEN IN BUSINESS FOR OVER 14 YEARS . OUR WEBSITE IS SECURED WITH A MULTITUDE OF FIREWALLS. ITS EASY TO LASH OUT AND BLAME OTHER PEOPLE FOR YOUR PROBLEMS. WHY NOT BLAME OUR COMPANY FOR THE CORONAVIRUS WHILE YOU ARE AT IT? WHAT A RIDICULOUS REVIEW.
Onub
Great price if you can bare the wait. I purchased my Steelcase Leap V2 chair on December 31st. Shipping was to Memphis, TN. Their website clearly stated that shipping would take 10-14 business days, not including weekends. On January 12th, I asked for a status update and received a kind reply back right away letting me know that it hasn't yet been 10-14 business days. On January 17th, I asked for another status update and I then received a call letting me know that there was a mix up in the shipping details. Finally, on January 21st, I received my email that my chair shipped and I received it in my home two days later. Chair is in awesome shape and now that I have it I feel much better, especially since I got it at a 70% discount! Thanks Madison Seating.
