MadisonseatingReviews of madisonseating.com

Tried to purchase a Herman Miller Embody chair from their website that advertised them in-stock. Placed my order, didn’t hear anything other than my confirmation for 30 days so I reach out. I’m told they are having shipping delays due to the pandemic and It would probably ship middle of May. We get all the way to middle of June before my order is just canceled with no explanation and guess who no longer advertises having stock of Embody Chairs? Madison Seating. I would have been okay if they canceled it as I ordered but for them to lie about having stock is really messed up, I could have tried to get a similar deal from a competitor site but now they are also out of stock. Scummy way of doing business I would avoid Madison Seating if you’re looking for a competent merchant, it’s obvious they are not. EDIT - Their support team reached out, explained a warehouse was shut down due to covid and as a result all of their stock of the Embody chair save for 1 that I could receive. Asked if I would like to proceed, I reply yes. I'm then informed that my order would not be completed until I removed THIS POST. Here is my verbatim response: Yea I mean we had a firm offer, a non-binding contract and this was my experience. I would GLADLY remove the review and re-submit a glowing review 100% but I need assurances that you are actually going to fulfill my order, because last time I entered into an agreement with your company you failed to fulfill it. Yea I agree it’s a mean take and I was frustrated. But I’ve been looking forward to this chair for 2 months now. Every day working from home on this terrible wooden seat thinking about that chair. The post comes down when I get my chair. Their Response: Hi Michael, Unfortunately, we are unable to ship out this chair so long as your review is still posted. We are sorry we could not fulfill this order for you due to the escalation. I would take every positive review with a grain of salt on this website since it seems they are engaging in some strange marketing/ customer relations strategy. Just fulfill your orders guys, then you wouldn't have to bribe people into removing their bad reviews

I wouldn't recommend this company at all. They are cunning and unscrupulous, selling 'open box' items that are clearly used and refurbished. You are taking a major risk by ordering from Madison Seating, and, like myself and others here, you may end up regretting it. They sold me an open box chair for $424 (after some huge discount they had running on their website - the chair is about $700 on Amazon.) But what they shipped me was an old chair that showed signs of significant use, including cracked wheels, scratches and frame marks. The leather fabric was re-stitched and seat cushion was redone - both done imperfectly. Moreover the chair was dirty; the base (legs and wheels) were soiled and hadn't been wiped. I was disappointed when I took it out the box: there was no original packaging at all. It was as if I'd bought it on craigslist. I felt duped. I emailed them and they offered to take half off the price, which in my opinion was not enough, considering the age and condition of the chair, and the heartache I went through. However, it would have cost $64.00 out of my pocket to return the chair back to them in New Jersey. [Madison seating doesn't pay for returns, they said!] So, I wound up keeping it, but now I regret it. Yet that's what happens when you allow yourself to deal with unscrupulous merchants who have trickery as part of their marketing plan. Several people have pointed out their bad experience here. I join them in lamenting this seller. There is a high chance you will be unhappy, disappointed or frustrated, if you deal with Madison Seating. You may also lose money.

There seems to be a lot of bad reviews, so I hope this gives future buyers some confidence. It should be well-known that office chairs, in general, DO take time to ship from most sellers. You can even go on the Herman Miller website and many of their chairs take 7-8 weeks to ship. So I knew this upon purchasing from Madison Seating. I ordered a fully loaded Herman Miller Aeron from Madison seating and it just arrived yesterday. I, too, was nervous about trying at first but so far I am VERY pleased. The seat cushions and back support are in perfect condition with no blemishes, and the rest of it looks good. Madison Seating was very transparent in the fact that their products are "open box" or refurbished. I saved about $700-$800 by purchasing from them. It's worth a shot, and NO am in no way affiliated or paid by the company for this review! Very happy with my purchase, so glad I did not pay full price!

Extremely prompt and responsive customer service. Fed Ex damaged my shipment and Madisonseating was on point to respond and resolve. Will do business again.

Spent weeks waiting for my order to ship. There is no one to call. Finally got an email telling me they don't have it and that I should order a different product that obviously cost more. **edit the response below is a lie. I would gladly have taken another color. They did not have the size i ordered. They told me I could reorder a larger size. Size C is 50 dollars more than size A. And wouldn't even fit the person it was ordered for.

Basically a bait and switch operation. Madison Seating does not carry live inventory on their site. If you order a product they will ship it when it happens to arrive in their inventory. So shipping can take anywhere from 3 weeks to 10 weeks. When you call to discuss they attempt to sell you a similar product.

Don’t like your item? You probably will get your money back for your item, maybe but first: shipping a chair back? Look up shipping a 27”x27”x40” 20lb box ... could be 50% (more than $200 via Fedex / UPS) or more of the item’s cost. In other words: it really doesn’t matter if you get your purchase price back ... you might end up keeping something you’re not really satisfied with to avoid shipping the return back ... In my case the item received was different model than the one photographed on the site. Different SKU, model & features. 1 star for a chair I'll settle for ... my 180 co-workers won't hear a peep in the Slack channel for sources of home office furniture at a time when everyone's looking. reviewopedia: Don’t like your item? You probably will get your money back for your item, maybe but first: shipping a chair back? Look up shipping a 27”x27”x40” 20lb box ... could be 50% (more than $200 via Fedex / UPS) or more of the item’s cost. In other words: it really doesn’t matter if you get your purchase price back ... you might end up keeping something you’re not really satisfied with to avoid shipping the return back ... In my case the item received was different model than the one photographed on the site. Different SKU, model & features. 1 star for a chair I'll settle for ... my 180 co-workers won't hear a peep in the Slack channel for sources of home office furniture at a time when everyone's looking.

I ordered couple of chairs from them, during covid-19. They were able to deliver the product. When I had problems with them, they were also able to help me with returns. Hassle free service.