MadisonseatingReviews of madisonseating.com

Very responsive customer service and although had discrepancies they were able to address them and get them resolved to my satisfaction.

I wish I have seen all these reviews before I placed my order. The worst online shopping experience ever. Really bad condition. Not open box condition. Don't trust their description. The products are worn and have many scratches, even some holes on backrest. Never ever trust the pictures on their website. The customer service is awful. They refused to replace or return for my order. Stay away from this company, there is many other choices we can find good products and honest customer service. Save your time and keep your mood good is more important than getting a cheap product with the worst customer service.

Absolutely ridiculous customer service. I was quoted 10-14 business days to delivery. At around 10 business days, I reached out asking for an update, because the status was still "open" and not "shipped", and received a canned response about waiting the full 14 business days. Well, here we are, reached back out, and was now told up to an additional 3 weeks. There are reviews about this issue going well before Covid-19 restrictions. Completely inexcusable and unprofessional.

Shipping problem. Do not order if you need the chair any time soon. Ordered 6/2/2020, got an email saying "The estimated delivery time frame for all in stock items is 10-14 business days from the order date. Should the item selected not be in stock, you will receive an email notification." If you don't receive that 'email notification', the logical deduction is that the item is in stock. Checked back with customer service on 6/15/2020. The response was "This order is scheduled to be shipped out by Early July. Tracking will be emailed once released." When I responded that this is not what was promised on the order portal and the email, and that they should expedite the shipping, I got "Madison Seating is experiencing delays on all orders due to COVID-19. We do not offer expedited shipping." I went ahead and cancelled my order. Delays are understandable during covid19, but not being transparent and making promises you can't keep is not ok. I have a lower back problem and this delay keeps me on an uncomfortable chair for longer than necessary. I could have selected another vendor if I knew I wouldn't get the chair for 6 weeks!

Very good customer service. I ordered a chair online but had parts missing. So I emailed their customer service about the issue and they responded the second day with satisfying resolution. I am pleased with this order and will recommend to friend.

I ordered a nick & scratch Herman Miller Aeron chair. Placed my order on June 7th, and was prepared to be patient since it was stated that it would be 10-14 business days before the item would be shipped. Considering I was getting a $1000+ chair for $329, this was definitely acceptable. On June 10th, just 3 days later, I got an email saying my chair had shipped, and was expected to arrive on June 15th. The chair actually arrived on June 12th, just 5 days after I placed the order! The chair arrived in perfect shape, minus the slight cosmetic damage (expected since it was a nick & scratch item). The damage does not affect the usability of the chair. It was super easy to assemble, and it has exceeded my expectations in every way. I could not be happier with my experience purchasing from Madison Seating, and will not hesitate to order from them in the future.

Do not order from here. I began working from home and have a new apartment, large desk but no chair. After 1 week of obsessively seeking out a great deal on Steelcase Leap V2 via Craigslist, FB Market Place, every store, Amazon, YouTube video, Reddit Review, Consumer Affairs, BBB and all of the resellers Madison Seating had decent feedback from customers so I went with it. Granted it does say up to 14 days to ship and that was ok. Ordered it on 04/23, emailed customer service on 05/13 and was told "there were delays to the virus outbreak, the order is scheduled to be shipped out by Mid-Late May. Tracking will be emailed once released." This was mid-may and I let them know there shipping location was less than 2 miles from my apartment. Emailed again on the 05/18 to check in which they said they were fully operational again and my order was scheduled to ship that week. Followed up again on 05/21 saying that unless I received a shipping date I may be forced to cancel. The person in shipping responds by sending me a cancellation of my order, note...I did not cancel my order and already waited a month for the chair. When I responded asking why they cancelled my order their response was "As we cannot guarantee delivery dates the transaction was canceled per your request"--no guarantee, I definitely did not cancel my order or request a cancellation. I asked why one last time and a manager emailed me and said "you clearly stated to cancel the order if not shipped by Wednesday" which were not my words whatsoever. Thankfully was not charged but was strung along and then blamed...not worth the time or energy. They could have been honest by saying they did not have the chair in stock and let me decide whether or not I wanted to cancel my order and start all over again in my search.

I ordered an ergonomic office chair from Madisonseating so that I could work comfortably from home during the Coronavirus pandemic. The chair was delivered with simple instructions for assembly. Once assembled, the seat of the chair was not leveled and tilted to one side. I contacted the company and their customer service department promptly and positively responded. In order to mitigate any further inconvenience to me, they offered to resolve the issue with an immediate replacement chair, free of charge, without having me repackage the defective chair and then waiting for it to return to the company before shipping me a new one. Customer service appears to be a top priority for Madisonseating. I appreciated the expedient resolution.