MadisonseatingReviews of madisonseating.com

I had initially received a chair that was broken in a critical spot. The customer service team was quick to resolve my issue. They offered to send a new chair free of charge.

Madison Seating stands by their “Customer Service is #1 Priority” I had purchased a Leap V2 chair in 2018 from Madison Seating. That chair arrived in great condition and has been working ever since. Due to COVID our staff has been working remotely. After working from a not so friendly chair, I decided it was time to order an office chair for the house. I came back to Madison Seating for my second purchase of a Leap V2 chair. I would not go anywhere else. Unfortunately, after patiently waiting I received a Leap V1 :( It has been no more that two business days, and Madison Seating has worked with me to resolve this problem. Their customer service is amazing. They will be shipping the correct chair! To avoid all the hassle of having to repack and ship, they are allowing me to keep the V1 chair. Thank you, Madison Seating, for your support and for making things right! I look forward to receiving the V2 :)

I had ordered a Steelcase chair and it came broken(Not going up and down) and with bad fabric. I wrote them about this issue and sent them a video of it being broken. They offered to send me a replacement chair only if I wrote them a review here. As I told them, this site makes you agree that you are not being bribed, but I would be happy to write a positive review if I received a working chair. They then withdrew their whole offer and wont acknowledge the bribe.... This has to be against the law and they are SKETCHY.

A couple months ago I ordered a Leap V1 chair from Madison Seating. Although they were severely limited at that time due to the impact of the COVID-19 virus on NYC, they notified me periodically on the status of my order. Unfortunately after the chair arrived there was an issue with the component that adjusts the chair height. When I notified them of this issue, they responded promptly with some choices for how I preferred they fix the issue. I am very pleased with their customer service response. I am happy with how they handled both the things they had no control over and those they did. I would gladly purchase from them again as well as recommend them to anyone looking for office chairs. This is a company that stands behind what they sell and provides excellent customer service!

I recently received a Steelcase Leap v2 from Madisonseating, and I absolutely love my purchase! Many people question the need for an ergonomic chair, but I'm beyond glad that I've upgraded from my 10-year old Staples chair. The difference is night and day as I'm easily able to adjust many different settings on my chair to find the perfect fit for me. The best part though was the price! Madisonseating was able to easily ship me what is normally a $1000-1300 chair for a fraction of the price, all while their excellent customer service was able to keep me constantly in the loop on the shipping process, and address any issues I may have had. Overall, I strongly recommend this vendor, and for those still on the fence about an ergonomic chair, your back will thank you!

Ordered a Steelcase Leap V2. After a month of delays despite the site stating it was in stock, we received the shipment and it was a Steelcase Leap V1 (a much older model). Contacted customer service and requested a refund. They offered 50% if we kept the incorrect product or they would do a full refund when they received the incorrect product back. This was not agreeable as they were holding our money hostage based on a mistake on their part. I initiated a charge back and they stated they would SUE US with a law firm in New York.

Bought a Steelcase chair from them for my new desk setup. It arrived disassembled without any screws or way to assemble included. I contacted customer service and they agreed to send a new chair free of charge. I'm glad I don't have to package this one back up and ship it back. Great company - easy to deal with.

Very reasonable prices for office furniture and a large selection. Excellent customer service! Was impressed all around.