MadisonseatingReviews of madisonseating.com

Overall pleased with my experience. The quality of the chairs in exceptional. I would prefer customer service by phone (during COVID-19), but email was acceptable.

I originally wasn't too sure whether to order from here because the prices seemed too good to be true (and the reviews on Trustpilot weren't the best) - regardless, I decided to give it a shot, and I'm glad I did. Their customer support experience was great (there were some expected delays due to COVID, and they kept me in the loop). I received my Steelcase Leap chair last week and overall it's great, very glad I didn't spend more money to buy it new from Steelcase. I think the chair is great, especially for this price - I recommend you give this company a shot if you're unsure. I wanted to write here since the existing reviews didn't seem very representative of the experience.

I am very pleased with Madison Seating. I was searching all over the internet for an affordable Herman Miller chair. To no avail, I was about to spend $500 on a used Herman Miller Mirra chair from eBay. Thank the heavens that I found Madison Seating before I made that eBay purchase. Madison Seating offered the Best chair Herman Miller has, the Aeron chair for less than $400. I was even able to customize it to my liking. The only downside was that I had to wait roughly 2 months for the chair, however I am extremely happy with the chair. I have recommended Madison Seating to my family and friends, and will continue to give them good word of mouth.

I wanted to cancel an order, didn't know how to do so. Emailed them on Monday and they replied within 15 minutes. The person I emailed was very helpful and understanding.

We ordered 5 chairs from Madison Seating (madisonseating.com) and service was quick. We were able to find chairs that are otherwise hard to find. When we had concerns their customer service department was quick to provide us with excellent service.

Whatever you do, do NOT buy this chair and do NOT buy any product from Madison Seating. I paid $383.09 for this chair. It felt decent at first, but then I started feeling pain in my back, neck and shoulders. I figured it might just be my body adjusting. Nope. After three weeks, the pain got worse. The highest setting for arm rests are way too low, forcing me to lean forward, putting strain on my neck and shoulders. There’s also no way to keep the chair from leaning back. I decided to return the chair. I emailed Madison Seating to tell them my intention to return the chair. They informed me that despite their “Money Back Guarantee,” they would be charging me a $50 “restocking fee” to return it. When I asked for a return label, they informed me that I must pay to return the chair. Well, it turns out, due to the size and weight of the chair, USPS won’t even ship it, and FedEx wanted $298 for the cheapest option. UPS wanted almost $400. So here I am left stuck with a chair that causes me bodily harm. I’ll try to sell it on Craigslist. I’ll buy a new chair at Office Max or Amazon where I can easily return it if I’m unsatisfied. But I will NEVER buy another product from Madison Seating EVER again. Don’t be fooled by their non-existent return policy and “money back guarantee.” What a scam.

Don't bother buying from Madison Seating. Like many others recent complaints, I placed an order for an open box Herman Miller Aeron chair that I never received. I placed the order on 6/19/20. The order confirmation email indicated "all in stock items is 10-14 business days from the order date." Yes, the banner on their homepage indicated "Due to the unfolding situation with COVID-19, please allow additional time for us to respond to your emails and processing your orders," which was certainly understandable. Everything after that was just poor business practice. After 7 days, I realized I hadn't received anything from them and that I hadn't even been charged yet, which concerned me. After reaching out by email again asking for an update, they responded a couple days later with canned response that "...we ask that you allow an estimated 14 business days for delivery from the order date. (Business days do not include weekends or legal holidays). And that tracking would be released at that point and reiterated you would not be charged until shipping is scheduled for release. Fair enough, but at this point you should ask yourself why an e-commerce business isn't charging for an order until it ships... it's because 1) they don't have the product inventory and / or 2) they have become so accustomed to unhappy customers from not being able to deliver a quality product on time, that they don't even bother processing the credit card, which probably reduces charge back costs, etc. This tale goes on and on. After waiting beyond the 14 BUSINESS DAYS, which was really 3 weeks at this point after a holiday in there, my next email goes out asking for a status. That's when the lies started. That is when they started playing the "coronavirus" card, indicating that they have had delays due to the virus impact and that my order was now scheduled to go out "Late July" (which was another 2 weeks away). "Late July" comes and goes and I have to email again asking for a status. They play the "coronavirus" card again and now state the chair is set to go out "Mid/late August." It was at that point I compared to the other user reviews and decided to cut bait and run. I canceled my order and fortunately they had never charged me. Based on those who did actually get a chair, I wouldn't bother. How in today's day and age can an e-commerce company go 48 DAYS, 33 BUSINESS DAYS, and not provide ONE SINGLE PROACTIVE piece of communication around status beyond the initial auto-generated order invoice / confirmation?? Every company in the world has experienced supply chain disruption due to the pandemic, yet most every other one I have dealt with could handle their business. You sell office chairs & furniture in the middle of a pandemic forcing more Americans than ever to work from home... now is your time to SHINE. But nope. So, by the way, since I know Madison Seating will come rushing to their defense of my review and play the "coronavirus" card again and reiterate that I was never charged, let me tell you about another experience I had with them... Before ordering the open box Herman Miller Aeron that I never received, I actually had ordered from them before and should have known better. However, my rationale was that I needed a chair to work from home, and even though they had screwed up my order before so bad I should have never used them again, I actually said to myself, "their customer service did eventually fix the problem, so at least I know who I'm dealing with." My bad. Big mistake. See, back in 2011, I ordered 2 office chairs from them as well. They were knock-off Eames styled "Lieder" chairs manufactured by ZUO Modern. They arrive in heavily damaged boxes and so began the customer service. I sent pictures. I didn't even have to unbox the chairs; the damage was so bad I could see and photograph both damaged chairs without even opening the boxes. Oh, and also, I could tell they sent the wrong colors. They sent FedEx to retrieve the chairs and sent a replacement for one of the chairs, which arrived damaged again and I refused it again. At that point my wife decided she didn't even want one anymore, so I requested and was eventually issued a full refund for one of them. The other replacement arrived about a week later and still had some minor damage, but at that point I was tired of dealing with them and just kept it. So, no... they will blame coronavirus, and point to their great reviews on sites like eBay and other marketplaces (where fraudulent reviews are a dime a dozen), but this was not an isolated incident. Buyer Be Warned. I'm now going to pay full price for a brand-new Aeron from an authorized dealer I can trust, because I'm fortunate to be able to do so right now and my piece of mind and time is worth more than Madison Seating's cut rate service and products.

UPDATE: After posting the review below, I did receive a phone call within 30 minutes from Madison Seating. The gentleman was appauled at the fact about their request for a "good review". He said that should NEVER happen. He would get to the bottom of that. He asked if I would give them a chance. He had my chair sitting there and could ship it out that day! He said I could do a review as I felt I needed regardless. 😊. I agreed & did receive confirmation of a $0 order within about 3 hours AND confirmation of shipment! I have to say, I'm impressed he got it out the same day as it was later in the day when this all happened. I did receive the correct chair on 8/14. The box was in great shape & the chair was packaged well and easy to put together. I'm so glad to finally have my chair! I hope Madison Seating can figure out these glitches they have been having this year.. I'm happy with the resolution... Wish it didn't take me about 3 months to get there. PREVIOUS ONE STAR REVIEW : I purchased a second chair May 18th. (Previous experience was slow... About a month from purchase to receiving.. and that was 2 years ago). This experience has been absolutely terrible! I received confirmation of my order immediately and was told 10-14 days to shipment & it was in stock. I had heard nothing, so contacted them the middle of June. They took a day to get back to me and said it would ship the first part of July. I contacted them July 6th, as again, nothing had changed or been sent to me. They again took a day to respond & in the mean time my card was charged for the office chair. They then told me it was shipped and I would get it around July 16th (that's two months since my order)!. I did, in fact, received an office chair from them on July 16th. It was clearly the wrong chair and was a bad fit for me.. it was also broken (needed a replacement gas cylinder). I immediately contacted them and the requested pictures. I requested a phone call to discuss resolution options in each email and no phone call was ever received.. they offered to send a new cylinder and offered 50% off and keep the chair. I told them I'd test the chair for a day or so and see if I could get adjustments to be comfortable and not cause the neck, shoulder & back pain I was trying to fix by getting a chair that fit me. I did let them know a couple days later that I could not make the chair work and request an immediate replacement. They wanted proof the chair was boxed... And they would send a chair when they got this one back... I asked again for a call... I had no intention of waiting 2 more months for a chair. Then they offered for me to keep the wrong chair at no cost... Write a "good" review on this site. Then they would send the correct chair. I said I would only write a review once I received the correct chair. So now... They won't do that .. they want the wrong chair back in order to refund my money. Oh, and there were a few times I got the same canned email response. I'm beginning to wonder if they are even reading my emails and considering good customer service. I certainly will never purchase from them again. I still have no refund & no chair and it's 8/5!!!