MadisonseatingReviews of madisonseating.com

Orderd a Herman Miller on 7/21. It was "in stock." Received the chair on 10/29. Ordered the chair and checked the box for "hardwood floor casters." which are a $35 option. The "hardwood floor casters" turned out to be normal plastic carpet casters. When I asked about this, I was pointed to part of the website I never saw where they define "hardwood casters" as the same plastic junk you would have gotten anyway, but with a different name. Don't ever check the box for "hardwood casters" at Madison Seating, because they keep using those words, but I do not think they know what they mean.

Ordered two Knoll office chairs. They arrived quickly but broken in the back and have problem in the mechanism of the sliding seat. Their customer support was very helpful with resolving my issue and offered free replacement to resolve the issue. We are very happy with the resolution and the quick response. Going to buy from them another 10 chairs for our new center.

I ordered a chair 2 months ago and still don't have it.

Ordered the humanscale Freedom. It arrived and about two week in the base broke. Their custmer support was very helpful with resolving my issue and offered multiple ways to resolve my issue. I was very happy with the resolution. Would buy from them agian.

I ordered steel case leap v2. Love the chair and actually bought a second chair, but unfortunately the second chair had some issues. Madison seating customer support was very responsive and will be shipping a replacement. Great service!

On March 21, 2020, I ordered two chairs from Madison Seating, one Herman Miller Aeron and a Humanscale Diffrient. They charged my credit card right away for both chairs. On April 3, I received an email that both chairs shipped, which was not true, as only the Aeron arrived on April 4. I was happy with the Aeron and upon emailing Madison about the second chair, they said it would ship “next week.” On April 21, 2020, one month from the order date, I received the Humanscale chair, which was not in mere “open box” condition, but clearly heavily USED. The same day, I emailed Madison with photos, showing that it was a stained, scratched and snagged chair. Madison said it cannot open the files. I re-send in JPG format. Madison says “no attachments.” I email photos within Google drive with a link. I also send photos separately embedded in Gmail. I email again to confirm receipt of photos. No response. I follow up the next day. No response. On April 28, 2020, not having a response, I emailed Madison to have the chair picked up and that I will be disputing the charge with my credit card company. On April 30, I received an email offering for me to keep the chair with a 50% discount. I was not interested in keeping a heavily used and dirty chair for $250. On May 1, 2020, Madison sent me an email threatening to file a police report for “stolen merchandise.” On May 5, 2020, Madison sends another threatening email, again claiming the chair is “stolen merchandise” and that I would have to defend said action in New York. (No legal basis). On May 5, 2020, an unidentified person with the caller ID of Madison Seating calls my home number and leaves a message purporting to be an investigator looking into “stolen merchandise” and threatening to call my local police department. I have the MP file. On May 6, 2020, after getting a letter from my attorney (which detailed all their illegal actions), Madison FINALLY sends a pre-paid shipping label for me to return the used chair. I accept Madison’s offer to resolve the matter with the return of the chair in exchange for the full refund for the chair. The chair has been boxed up with the label affixed. Photos of the same are included in the email to Madison. On May 7, 2020, (as I would find out later from the documents received by my credit card company), Madison challenges the dispute. To support its challenge to my credit card dispute, it includes a letter dated 4/24/20 which is obviously fake since I did not file the dispute until 4/28/20! Also, they falsely claim that they already sent me the return label, but the label is clearly generated on 5/6/20. On May 8, 2020, UPS picked up the chair. On May 19, 2020, the chair’s receipt by Madison is confirmed. On May 24, 2020, after getting a letter from my credit card company, I call to find out that Madison has NOT indicated the matter resolved. On May 27, 2020, I send an email demand that Madison either issue credit or inform the credit card company that the matter is resolved. Madison REFUSES to cooperate. On May 28, 2020, another email is sent to Madison to confirm receipt of the chair and to reverse the charge. Madison never responds. Subsequently, I found out from my credit card company that they have tried repeatedly to contact Madison to release the refund from their bank. The person who answers the phone at Madison indicates that “the person who handles that” is not in, just left, out for several days, etc. Not surprisingly, they do not return calls. So, several months after Madison took my money for two chairs, they got one used chair back (to sell to another unsuspecting customer?) and kept the money for both. AFTER MY INITIAL POST, Madison reported my review as violating Trustpilot's guidelines! The truth: 1. I have written detailed facts about my personal experience with Madison. 2. I have emails and photos to support my review. 3. I have an MP3 file of Madison's voicemail message pretending to be an investigator, coming after me for "being in possession of stolen goods." 4. I have documents from my credit card company showing how Madison wouldn't instruct their bank to issue the credit. Madison continues to bully and intimidate, even after I wrote my truthful and provable review. UPDATE 11/7/2020: Madison Seating tried to keep my truthful review offline by claiming that it was untrue and defamatory. Trustpilot requested documentation that Madison Seating called me pretending to be an investigator, which I provided- video of the voicemail that shows "Madison Seating" in the caller ID. Now they have defamed me for lying to Trustpilot. And the fact that this review is live proves the veracity of my review and their continuing lies about their response. Notice that they NEVER say that they refunded my money.

Purchased a human scale freedom chair, initially came with a defective cylinder but customer support was incredible and sent a replacement cylinder and wheelbase free of charge. Unfortunately the replacements weren't working for us either so we decided to go with a different chair, again the customer support experience has been amazing throughout, offered us a full refund. Thank you Madison Seating for caring about your customers. Will 100% buy from this company again

I ordered a Herman Miller Aeron chair, my 3rd from this company. Now, due to "Covid," they have needed to extend the delivery time. I have had good success with this company before, and they are working on getting me a chair soon I hope.