MadisonseatingReviews of madisonseating.com

I recently purchased a Leap chair which had a defect. I contacted Madison and they quickly agreed to ship me a new chair at no cost. Great customer service! - Rich

This product and all other Steelcase and Herman Miller chairs are NOT NEW, and Madison is not a authorized dealer for either. Look under the features at the very bottom and you will see all chairs for these brands are Open Box. Below is the response custom service giving about Open Box items. Some sites, like eBay list the products as New-Open box. New implies no changes have been made from the new authentic version that comes from Steelcase, and just the box is missing. This is not what they are selling!!! In short you have no clue what you are getting. The chair I ordered was not the authentic fabric when compared to my other authentic Steelcase chair from an authorized dealer. So, based on the below description of Open Box I must have received a reupholstered in their brand-new commercial grade in- house fabric. The fabric was terrible compared to the authentic chair’s fabric, very rough and attracts everything. Also, today the hydraulic lift started to fail, two and half months after ordering. The chair will not stay in the set position and you just slowly to the lowest setting. Overall, if Madison were to clearly call out that they are gray market (is in the fine print) and clearly call out that ALL these chairs are not new, not just the "Open Box" as the last item on the page I would not be able to complain. However, they give the appearance that their products are new, and that is not acceptable to mislead the customer. Had this been my first Steelcase chair I would have been turned off from buying their products again based on this experience. Emailed Response to Open Box: "Open Box" simply means, the item is out of the original packaging. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. The fabric will be reupholstered in our brand new commercial grade in- house fabric. Your purchase includes a 30 day return and 10 year warranty with Madisonseating.com. The merchandise is in perfect working condition as you can see by our 99.9% positive feedback on platform like Ebay and Amazon where we sell our OPEN BOX items as well. Best regards, Allie Madison Seating

I came here because I've had the exact same experience that other people are complaining about. I ordered a chair in July that was supposed to be sent in 10 to 14 days. I kept checking in, and each time was told it was coming in a little while. It's now October and still no chair. I called, but the message says they aren't answering their phones anymore (an ominous sign). I have to e-mail. Basically, I believe this is FRAUD and just want to cancel my order at this point, but no one will respond. Do not order a chair or anything else from this company! You will either waste your time or you will be cheated. It's not worth the possibility of saving a couple hundred bucks. RUN!!!!!!!!!

I was so excited to purchase a chair from this company! When I bought it I was informed that it would be shipped in 10 to 14 business days. After I hadn’t received it I emailed them and they informed me that it would be shipped by the end of the month. I emailed them again at the end of the month at which time they informed me it would be shipped in the middle of October. I recently emailed them and they informed me that it would be shipped mid November. They never reached out to me to tell me that the shipping will be delayed I had to contact them. When you call in to talk to someone it says that they are experiencing Short delays in shipping. 2 1/2 months is not a short delay! In addition when I went to look at the shipping times as if I was purchasing a new chair it’s still says 10 to 14 days. I believe this is false advertising. If they know that there are delays in shipping because of Covid which is understandable, they should be transparent about that when you order the chair. After I complained and asked to speak to a manager, they canceled my order. I have purchased things from several companies that have delays because of Covid. Again, that is completely understandable but these companies are transparent about it where Madison seating is not. I am so disappointed in the customer service and that they canceled my order without asking me if I would like my order canceled first. I would highly recommend that you do not do business with this company. If anything, I hope that they update their website and their phone to be honest with consumers. I also hope if there’s going to be delays that they reach out to the consumer ahead of time and let them know. After I reached out to Madison Seating about cancelling my order when I did not wish for it to be canceled, they said they did not want to do business with me because of my reviews on social media and to find another vendor. I had asked to speak to a supervisor and that request was never filled. Canceling my order without asking me if I’d like to cancel feels like a breach of contract. In their first email they stated they were canceling it because they could not ship the chair when I needed it and in the second email they said they canceled because of my reviews.

I ordered an "InStock" chair. After 14 days with no communication I contacted them only to get a recording that due to COVID they were working from home and only e-mail support was available. I sent e-mail that went unanswerd for a few days and then got a canned response that due to COVID things were delayed would now be 14 - 21 days. 7 more days and I inquired again (also asked for a phone call) - now I got a canned response that they were delayed in getting parts.... What parts do they need for an InStock Item????? I asked and they replied again, waiting for parts. Clearly the item was not really in stock - they are selling goods they don't have. The whole thing was a waste of my time (and my back-ache).... Do NOT bother with this company. Order from one of the many other chair vendors on line that actually have inventory to ship. Yes, you'll pay a bit more, but you'll actually earn that money back in the time and angst that you save.

Ordered a Herman Miller Aeron on August 14. It never came. I sent 2 emails asking the status of the order and just got vague response emails saying it had been delayed "because of COVID" but then asked to just cancel it because I was sick of waiting and it is now cancelled. Disgusting disgrace of a company that should never be shopped from

Good price, terrible service. 2 friends and I ordered the same Herman Miller on the same day. Mine came when advertised, one friend waited 2 months just to hear back after paying, and the other cancelled the order after 3 months of waiting (they filled the order despite lacking inventory). They did not arrive with any identifying stickers (product ID), setup/adjustment manuals, and the chair was coming out of the box when it arrived. Madison Seating also refuses to provide ANY product info that is not listed on the website, which seems very questionable.

Ordered a chair on 8/23/2020, and it has not shipped as of 10/10/2020. Give them 1 star above minimum for their prompt responses on order inquiries (although quite useless if they can't even ship the product ordered).