MadisonseatingReviews of madisonseating.com

Great customer service! Unfortunately, my chair was received with shipping damage, but Customer Service worked through the issue to resolve the matter. I'm very satisfied with the outcome and feel comfortable making future purchases with Madison Seating.

I ordered 5 chairs from them Aeron, Mirra, Leap V2, Gesture, and Amia. I ordered on 3/29. I did not hear anything for a couple of weeks. All but two chairs came in individually spaced out over several days. They do not answer the phone and are slow to respond on email. You can't see the status of multiple shipments in their online portal, so when something does ship, you don't know which it is or when to expect it. I was very concerned at first that the company might have been fake. By the first week of May all chairs had arrived. All were from their remanufactured line-up. 1/5 lived up to expectation of a remanufactured chair. It was an Aeron. The fabric on all Steelcase products was very poorly done, I would not trust them on a reupholstered chair. Many loose threads and in general it looked like a very low level of quality. The Leap V2 had five different concerns. Three different components broken in shipment. It took me four emails with pictures along with a threat to challenge the credit card statement for them to ship repair pieces. When they did ship, there was no instructions, so if you are not mechanically inclined, you would have little to no chance of fixing. Additionally, their is a permanent seam in the back of the upholstery because they glued it in place without smoothing it out. They also did not trim excess fabric on any chairs, so you have random pieces of fabric sticking out from the chairs. The Steelcase arm pads are designed to be replaced, but to save a few buck they did some weird reupholstery to it as well on the Leap. The Gesture and Amia, appear to be new pads, or at least in great shape. The fabric edges is the big negative one those two. The Mirra chair we ordered either had bolts stripped in the frame from the factory, or they did not install the correct bolts. Whoever installed, did go out of their way to make it look correct. The result is that it took about two weeks before the back of the chair separated into 3 pieces. The company won't ship new bolts, or replacement chair back. Their only solution is to ship back the whole chair back and then they will replace. The problem is either a bolt of the chair back. Neither of those make sense to ship a whole chair. Either way, they will only take back a chair in the original packaging. If they make an exception you have to find a box that fits exact dimensions. I along with a couple of coworkers spent a couple of hours trying to find the box, and we couldn't. As a last ditch effort I tried to order another chair from them and told them I ordered one to get a box. THEY CANCELLED THE ORDER!!! This is the most unethical, and sleazy company I have dealt with a long time.

Fast delivery, great customer service. Would recommend and purchase again.

Madison Seating has great prices on chairs that are top of the line. My chair was broken when it came in but I chose to rely on Madison seating and give them another shot to make the situation better. In return, I got a full replacement chair at the same price. Of course, defects and breaks are bound to happen once in a while, but Madison seating tries their best to work around these problems whenever they come up.

We had been ordering office furniture from them on occasion, but no more! We ordered a refurbished Humanscale Freedom chair, which broke within months of normal use. A key part of the metal frame just broke off. On our first attempt to get service, they informed us we could return it (at our cost, roughly $70 via UPS) and if they could not fix it, they'd send a replacement -- again at our cost (another $70). We could not afford that at the time, so we waited a few months until we could. On our second attempt, we were told they only covered things like hydraulics, not faults in the metal frame. They sent us the warranty text, which confirmed that we were f***ed. Moral of the story: Yes, I know, we should have studied the warranty. But we had no reason to believe that Humanscale products had this serious a flaw. (We contacted manufacturer, who disclaimed any responsibility for refurbished products. Thay also said that Madison Seating was not one of their authorized dealers.) BUT EVEN IF THE FLAW HAD BEEN COVERED, WE WOULD HAVE HAD TO PAY THROUGH THE NOSE. Bottom line: These guys offer substantial discounts but have next to zero interest in your business. They could also care less about the implications of their "support" policies. To save a couple of hundred bucks on a technicality, they are willing to risk thousands in lost sales. We hope that includes you. Please shop elsewhere. REPLY TO MADISON SEATING'S REPLY: The chair did not break because of "misuse." It just broke, after about 2 or possibly 3 months (not "many months") of normal use. We emailed them immediately, were told we could return it (at OUR cost) and get a replacement shipped (also at OUR cost). Since we could not afford that, we tried again later, as explained above. After the second attempt, we did not contact or threaten them in any way. We never threatened to "bad mouth" them on social media. This truthful review on Trustpilot is our one and only comment on their terrible customer service. (We are not alone. Madison Seating's Trustpilot reviews are 30% BAD. The company's replies are replete with accusations, defensiveness, and poor excuses.) We will never shop with them again, and we hope you avoid them as well.

You never know what you're going to get with a refurbishing company, especially online. Still, I decided to give Madison Seating a try because its pricing was too good to pass up. And boy, am I glad I did. Even though my Steelcase Leap was damaged by UPS during transit, the customer service team at Madison Seating worked with me every step of the way, offering multiple options to help make things right. Everything was handled smoothly and professionally, exceeding my expectations in every way. Plus, the quality of the refurbish was incredible, including OEM parts of outstanding quality. I highly recommend giving Madison Seating a shot. You won't regret it.

Great service and prompt response. We had an issue with our chair and the service department was quick to respond with multiple options. Very attentive and receptive to our concerns. We're pleased with the service we have received.

I ordered a Liberty chair/Humanscale on eBay and it came with a defect. The plastic that holds the back of the chair had snapped on one side. The customer service team quickly responded and offered to send me a new chair at no extra cost and allowed me to keep the broken item. I am very pleased with my purchase from this company and would repurchase again in the future.