MadisonseatingReviews of madisonseating.com

I purchased a Herman Miller Aeron chair from them on eBay. They listed the item as "New - Open Box". When I received the chair there were obvious signs of wear on the armrests which show it was actually used NOT new and some significant scratching on the wheelbase exposing bare metal instead of the nice black powder coated surface, presumably from it rolling around and scratching up against desk legs or other hard surfaces. I was willing to give them the benefit of the doubt, thinking maybe they accidentally grabbed from the used stock instead of the open box stock when fulfilling my order. When I contacted them they were rude, unprofessional, and blamed me for "misunderstanding" the condition. I don't know how they get such positive reviews that say they make right on any problems that do occur because they clearly don't. Of course it seems they have someone at ebay who is willing to just delete any critical reviews because mine was removed even though it was 100% accurate. In fact I also noticed another negative review on ebay that was up one moment and when I reloaded an hour or 2 later was gone too. When looking at other purchasing options I noticed a trend. All the listings for New and New - Open Box chairs that had the lowest price were theirs. In fact their "new" prices were more in line with other sellers "used" prices. Thus I can conclude the following, they are clearly and intentionally misrepresenting the condition. They are taking Used chairs, selling them for Used prices, but tagging the condition as New - Open Box. That way when someone is searching for a new chair they show as the lowest price. They are horribly dishonest as well as rude and disrespectful. However, based on this discovery I have decided to keep the chair as the prices for "New" chairs from other sellers are much higher. But that does not excuse their misrepresentations or their rudeness - and I will NEVER do business with them ever again as a result! UPDATE 3/6: They just have to keep digging a hole for themselves. Trustpilot emailed me saying the seller said I reviewed the wrong company. Unless the ebay seller madisonseating who lists your website in their profile and uses your boxes with your name and phone number and your address as the return address is impersonating you....then no this review is for the correct company. And the kicker is they responded to this review confirming they are that ebay seller....so they're just playing games. Further proof of their dishonesty. They can say it's in working condition but they didn't describe the condition as used or merely working they described it as NEW! Which it clearly is not! And whether I choose to return it or keep it dies not change the fact they said it was new Open Box when it was clearly used, a deceptive and dishonest business practice. It would not have been a problem of they were honest about the condition in the listing and advertised it for what it is used but functional.

I recently ordered eleven Leap V2 chairs for our office. One arrived broken and the customer service has been excellent. They quickly replied to my email and offered to send me a replacement. The best part is they are not making me box up the broken chair and send it back, which is a huge relief to me. Thank you for the great customer service and making this right!

I recently purchased a chair, and the chair arrived broken. Customer service is great, offered a replacement without needing to return the broken one. I'm just glad I don't have to repack that big box and ship it. They are really thinking about customer needs.

Madisonseating sent me a steelseries leap v2. It arrived with a broken back support. After exchanging emails with their customer service they offered to send me a new chair and let me keep the original one for no additional cost. They seem to be willing to go the extra mile to satisfy their customers.

Received a Knoll Re-Generation chair with a cracked arm. Asked for a replacement part, and they instead offered to send a new chair instead with no need to return the old one. CS was also very responsive.

***SCAM ALERT**** Madison seating is not a reputable company -they shipped me a chair that literally fell apart when I removed it from the box. They refuse to make good on the item and customer service has basically been abusive. I’ve reported them to BBB and Consumer Affairs. Not sure what’s going on here but buyer beware!

I ordered a Knoll chair from here. It arrived with a broken part but Madison Seating customer service was able to take care of the issue.

I recently purchased a chair from Madison Seating. I received a broken unit and contacted them the day of receipt. This was after hours on Friday, and the automated email I received said I would be contacted on Monday. Monday came and I did not receive an email, however Monday was MLK Day and I assume that they were observing the holiday. On Tuesday, I received an a email stating that they would send out a new item and allow me to keep the broken unit as well. Given how hard it is to return a large chair (including the process of taking it apart which requires a pipe wrench), this is much appreciated. I will update this review with information about the new chair when I receive it!